Addiction Recovery Insurance & Resource Coordinator

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Brigham and Women's Faulkner Hospital is seeking an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support patients through admission, insurance authorizations, and resource navigation. The role works with an interdisciplinary team to ensure timely admissions and coordinated care.

Responsibilities include coordinating with emergency and inpatient teams, managing authorizations, and helping patients access subsequent treatment, outpatient programs, and PCPs as

Qualifications

• Two to three years of mental health care experience preferred, especially in substance use disorders.
• Strong communication, collaboration, customer service, advocacy, organization, and time-management skills.
• Sound judgment and the ability to work independently, multitask, solve problems, and adapt in a fast-paced environment.
• Strong computer skills and familiarity with addiction treatment, systems of care, and community resources.

Responsibilities

• Manage admission inquiries, complete substance use intakes, and present cases for clinical review.
• Verify insurance coverage and complete initial and continued-stay authorizations.
• Coordinate admissions, transfers, aftercare, outpatient follow-up, and access to community resources.
• Educate and advocate for patients while collaborating with clinicians, payors, facilities, and community partners.
• Document care coordination in the electronic medical record and support patient flow and practice operations.

Skills

Mental health care

Substance use disorders

Communication

Collaboration

Customer service

Advocacy

Organization

Time management

EMR familiarity

Education

Associate degree

Bachelor’s degree

Tools

EMR (Electronic Medical Records)

Job description

Brigham and Women's Faulkner Hospital is seeking an Addiction Recovery Program Insurance Coordinator & Resource Specialist to support patients through admission, insurance authorizations, and resource navigation. The role works with an interdisciplinary team to ensure timely admissions and coordinated care.

Responsibilities include coordinating with emergency and inpatient teams, managing authorizations, and helping patients access subsequent treatment, outpatient programs, and PCPs as