ADAS Warranty & Quality Acceleration Engineer

ALTEN Technology USA; Auburn Hills (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

ALTEN Technology USA is seeking an ADAS Warranty Acceleration Team Engineer to monitor and drive resolution of field quality and warranty issues across vehicle programs.

You will lead cross-functional investigations with Engineering, Quality, Manufacturing, and Suppliers, using warranty data and diagnostic logs to identify trends, determine root causes, and implement corrective actions that improve vehicle quality and customer satisfaction.

Qualifications

• Bachelor's degree in Computer Systems Engineering, Computer Science, Software Engineering, Computer Engineering, Information Technologies, Electrical Engineering, Mechatronics Engineering or a related technical field.
• or a related technical field.
• Strong analytical and problem-solving skills.
• Understanding of embedded systems and hardware/software integration.
• Knowledge of data analysis methods and performance trending techniques.
• Familiarity with troubleshooting, debugging, testing, and validation processes.
• Understanding of CAN, LIN, Ethernet, and diagnostic tools.
• Ability to analyze large data sets and translate findings into actionable recommendations.
• Strong written and verbal communication skills.
• Ability to collaborate across cross-functional and global teams.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple investigations and priorities in a fast-paced environment.

Responsibilities

• Lead investigation and resolution of warranty and field quality concerns involving ADAS systems across multiple vehicle programs.
• Analyze warranty claims, dealership repair data, customer complaints, connected vehicle data, and field reports to identify emerging trends and quality risks.
• Coordinate root cause investigations involving ADAS hardware, software, sensors, vehicle integration, calibration, environmental conditions, and user interactions.
• Serve as the primary technical liaison between engineering teams, suppliers, service organizations, manufacturing facilities, and quality departments during issue resolution activities.
• Drive rapid containment, corrective actions, and permanent solutions for customer-impacting ADAS issues.
• Monitor quality KPIs and warranty performance metrics, providing regular status updates and management reports.

Skills

Analytical skills

Problem solving

Data analysis

Embedded systems

Root cause analysis

CAN

LIN

Ethernet

8D

5-Why

FTA

ISO 26262

Education

Bachelor's degree in Computer Systems Engineering, Computer Science, Software Engineering, Computer Engineering, Information Technologies, Electrical Engineering, Mechatronics Engineering

or a related technical field

Tools

Excel

PowerPoint

DFMEA

PFMEA

FTA

8D

Job description

ALTEN Technology USA is seeking an ADAS Warranty Acceleration Team Engineer to monitor and drive resolution of field quality and warranty issues across vehicle programs.

You will lead cross-functional investigations with Engineering, Quality, Manufacturing, and Suppliers, using warranty data and diagnostic logs to identify trends, determine root causes, and implement corrective actions that improve vehicle quality and customer satisfaction.