Adaptive IT & Facilities Support Specialist

North Country Home Services Inc; Town of Harrietstown, Northern (NY, KY); Hybrid; USD 33,000 - 38,000; Full time

Job summary

North Country Home Services Inc is seeking an IT & Facilities Support Specialist to provide day-to-day technical support for all employees, manage devices, software, and network issues, and assist with cloud-based systems. This full-time, non-exempt role also involves coordinating with vendors and maintaining HIPAA/compliance awareness.

The position requires strong communication, confidentiality, the ability to work independently or as part of a team, and a valid driver's license for travel

Qualifications

• Minimum of Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work independently while also functioning effectively as part of a team.
• Strong communication skills, a service-oriented mindset with the ability to turn challenging situations into positive outcomes.
• Valid driver's license and reliable transportation, travel between organizational facilities is required.

Responsibilities

• Provide first-level technical support to employees in person, by phone, email, or through the organization's ticketing/support process.
• Install, configure, update, maintain, inventory, troubleshoot and resolve common issues involving computers, laptops, monitors, printers, mobile devices, phones, peripherals, networking and other technology equipment.
• Assist with Microsoft 365 and other cloud-based systems and applications used throughout the organization.
• Work with vendors and service providers to schedule installations, repairs, upgrades, and other technology services.
• Maintain awareness of HIPAA, cybersecurity, and other regulatory requirements applicable to technology and home care operations.
• Identify recurring technology problems and recommend opportunities for improvement.
• Coordinate or assist with routine building maintenance requests, repairs, installations, and improvements.
• Work with contractors, vendors, landlords, and service providers as assigned to obtain quotes, schedule work, coordinate access, and follow projects through completion.
• Perform other duties and special projects as assigned

Education

Associate degree in Information Technology, Computer Science, Information Systems, Computer Networking, or a closely related field

Job description

North Country Home Services Inc is seeking an IT & Facilities Support Specialist to provide day-to-day technical support for all employees, manage devices, software, and network issues, and assist with cloud-based systems. This full-time, non-exempt role also involves coordinating with vendors and maintaining HIPAA/compliance awareness.

The position requires strong communication, confidentiality, the ability to work independently or as part of a team, and a valid driver's license for travel