ADAP & IAP Support Specialist – Hybrid

eBusiness Solutions Inc.; Nashville (TN); Hybrid; USD 48,000 - 70,000; Full time

Job summary

eBusiness Solutions Inc. is seeking a Call Center Operator (IAP Support Specialist) to provide customer support, enrollment assistance, and case management for the Tennessee ADAP program.

This hybrid contract role requires coordinating with TDH staff and partners to resolve enrollment and service barriers. The ideal candidate has 4+ years of healthcare customer service experience and strong documentation skills, with a background in health administration.

Qualifications

• Eligibility to work in the United States.
• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field.
• 4+ years of front-facing customer services in healthcare or public health setting.
• Experience in health administration environment and client service delivery.
• Strong documentation, follow-up, and resolution skills.

Responsibilities

• Serve as the primary point of contact for enrollment and case management support for TDH ADAP.
• Provide guidance on program policies and enrollment processes.
• Assist with troubleshooting enrollment barriers and ensure timely communications.
• Collaborate with state partners and vendors to resolve operational issues.
• Document interactions and resolutions in accordance with procedures.

Skills

Customer Service

Case Management Support

Enrollment Documentation

Education

Bachelor's or Master in Health Administration

Tools

Microsoft Office

Case Management Systems

Job description

eBusiness Solutions Inc. is seeking a Call Center Operator (IAP Support Specialist) to provide customer support, enrollment assistance, and case management for the Tennessee ADAP program.

This hybrid contract role requires coordinating with TDH staff and partners to resolve enrollment and service barriers. The ideal candidate has 4+ years of healthcare customer service experience and strong documentation skills, with a background in health administration.