Administrative Support Specialist

BuzzClan; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

BuzzClan seeks a qualified professional in Nashville to support IAP enrollment, eligibility, renewals, and participation. You will assist case managers and healthcare partners with timely, accurate processing and problem resolution.

The role requires a health administration or related degree and 4+ years of front-facing customer service, with strong communication and confidentiality skills, including HIPAA compliance and data entry into case management systems.

Qualifications

• Bachelor’s or Master’s degree in Health Administration or related field
• 4+ years of front-facing customer service experience
• Healthcare, public health, health insurance, or health administration experience
• Strong problem-solving, documentation, communication, and organizational skills
• Experience with Microsoft Office and databases/case management systems
• Ability to maintain HIPAA and confidentiality requirements

Responsibilities

• Support IAP enrollment, eligibility, renewals, and participation
• Provide technical assistance to case managers and healthcare partners
• Research and resolve client-specific issues and enrollment barriers
• Coordinate with TDH partners, healthcare providers, vendors, and case managers
• Handle high-volume calls and electronic communications
• Document interactions, resolutions, and follow-up activities
• Support quality assurance, data validation, and process improvement

Skills

Front-facing customer service

Documentation skills

Communication skills

Organizational skills

Education

Bachelor’s or Master’s degree in Health Administration or related field

Tools

Microsoft Office

Case management systems

Job description

Requirement: Must be a Tennessee State Resident

Contract: Through June 30, 2027

Key Responsibilities

• Support IAP enrollment, eligibility, renewals, and participation
• Provide technical assistance to case managers and healthcare partners
• Research and resolve client-specific issues and enrollment barriers
• Coordinate with TDH partners, healthcare providers, vendors, and case managers
• Handle high-volume calls and electronic communications
• Document interactions, resolutions, and follow-up activities
• Support quality assurance, data validation, and process improvement

Required Qualifications

• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field
• 4+ years of front-facing customer service experience
• Healthcare, public health, health insurance, or health administration experience
• Strong problem-solving, documentation, communication, and organizational skills
• Experience with Microsoft Office and databases/case management systems
• Ability to maintain HIPAA and program confidentiality requirements

Preferred: Experience with Ryan White HIV/AIDS Program, ADAP, health insurance enrollment, benefits coordination, healthcare coverage, or state/federally funded healthcare programs.