Administrative Assistant- Hybrid- Nashville, TN

Info Origin Inc; Nashville (TN); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Info Origin Inc. is seeking an Administrative Assistant for a hybrid role in Nashville, TN to support the Ryan White Part B AIDS Drug Assistance Program (ADAP).

The role focuses on enrollment, eligibility, renewals, issue resolution, and ensuring uninterrupted HIV medication access. You will liaise with case managers, healthcare providers, TDH staff, and program partners, handling calls and emails, maintaining accurate documentation, and contributing to quality assurance and training efforts

Qualifications

• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field.
• 4+ years of front-facing customer service experience in healthcare, public health, insurance, or health administration.
• Knowledge of healthcare operations and client service processes.
• Strong problem-solving, documentation, research, follow-up, and issue-resolution skills.
• Excellent verbal/written communication and organizational skills.
• Proficiency with Microsoft Office, databases, case management, or electronic information systems.
• Ability to manage multiple priorities with accuracy and adapt to changing procedures.
• Must be eligible to work in the U.S.

Responsibilities

• Support case managers with program enrollment, eligibility, renewals, and procedures.
• Troubleshoot enrollment and coverage issues and coordinate resolution of complex cases.
• Provide technical assistance and customer support to case managers, healthcare providers, and program partners.
• Manage calls/emails and maintain accurate documentation and follow-up.
• Identify recurring issues and recommend process improvements.
• Assist with quality assurance, data validation, monitoring, training, and program meetings.
• Maintain confidentiality and compliance with HIPAA, Ryan White, and program requirements.

Skills

Customer service

Problem solving

Documentation

Communication

Education

Bachelor’s/Master’s in Health Admin/related

Tools

Microsoft Office

Databases

Case management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant- Hybrid- Nashville, TN

Salary Range: $25.00 To $30.00 Hourly

Position Summary:
The Support Specialist supports the Ryan White Part B AIDS Drug Assistance Program (ADAP), focusing on enrollment, eligibility, renewals, issue resolution, and continuity of HIV medication access. The role serves as a liaison between case managers, healthcare providers, TDH staff, and program vendors.

Key Responsibilities:

• Support case managers with program enrollment, eligibility, renewals, and procedures.
• Troubleshoot enrollment and coverage issues and coordinate resolution of complex cases.
• Provide technical assistance and customer support to case managers, healthcare providers, and program partners.
• Manage calls/emails and maintain accurate documentation and follow-up.
• Identify recurring issues and recommend process improvements.
• Assist with quality assurance, data validation, monitoring, training, and program meetings.
• Maintain confidentiality and compliance with HIPAA, Ryan White, and program requirements.

Required Qualifications:

• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field.
• 4+ years of front-facing customer service experience, preferably in healthcare, public health, insurance, or health administration.
• Knowledge of healthcare operations and client service processes.
• Strong problem-solving, documentation, research, follow-up, and issue-resolution skills.
• Excellent verbal/written communication and organizational skills.
• Proficiency with Microsoft Office, databases, case management, or electronic information systems.
• Ability to manage multiple priorities with accuracy and adapt to changing procedures.
• Must be eligible to work in the U.S.

Preferred:

• Experience with Ryan White HIV/AIDS, ADAP, health insurance enrollment, or benefits coordination.
• Knowledge of HIV care, medication assistance, and healthcare coverage programs.
• Experience supporting case managers, healthcare providers, or public-sector healthcare programs.