Ada - Patient Services Representative - Part time

Mercy; Ada (OK); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will support front desk operations, manage workflows, and help create a seamless patient experience at Mercy.

Ideal candidates bring strong communication, data entry skills, and a patient-focused approach while adhering to privacy policies and procedures. Training will be provided post-hire as part of Clinic Core Front Desk responsibilities.

Qualifications

• Strong verbal and written communication required.
• Proficient data entry and basic word processing.
• Excellent customer service and professional demeanor.
• Accuracy and attention to detail in entering patient information and scheduling.

Responsibilities

• Greet patients and visitors to ensure a positive experience.
• Manage front desk operations and workflows.
• Schedule appointments and process documentation with accuracy.
• Maintain patient confidentiality and privacy.
• Handle inquiries with tact and diplomacy.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Discretion / Privacy

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

keyword(s): Patient Services Representative, PSR, Patient Rep