Patient Service Representative

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Kirkwood (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage front desk operations, handle scheduling, and protect patient privacy with discretion.

Ideal candidates have strong communication, data-entry accuracy, and customer service skills, with at least a high school diploma and preference for prior medical office experience.

Qualifications

• High school diploma or equivalent.
• Experience in medical office preferred.
• Strong communication and customer service skills.
• Ability to handle confidential information with discretion.
• Ability to work under pressure and adapt to unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Enter patient information accurately and schedule appointments.
• Maintain patient privacy and comply with privacy policies.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Training post-hire

Education

High school diploma or equivalent

Job description

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Job Description

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.