Patient Service Representative- Float Pool

Mercy; Joplin (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative in Joplin, Missouri, to provide a positive experience for patients and visitors. The PSR manages front desk operations and plays a crucial role in ensuring effective communication and processes.

The ideal candidate has a high school diploma and strong customer service skills, coupled with the ability to maintain confidentiality and accuracy in patient information. Exceptional benefits are offered to team members working 32+ hours.

Qualifications

• Strong communication skills for effective patient interaction.
• Proficiency in data entry and word processing.
• Empathetic and patient-focused with exemplary customer service.
• Critical attention to detail when managing patient information.
• Ability to maintain confidentiality according to privacy policies.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive patient experience at the service desk.
• Handle inquiries and concerns with tact and professionalism.

Skills

Strong verbal and written communication skills

Basic computer skills

Excellent customer service skills

Accuracy and attention to detail

Ability to maintain confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge, and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.