ADA Leave Specialist

PACS Group; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

PACS Group, Inc. is seeking an ADA Leave and Accommodation Management Specialist to support roughly 50,000 employees across multiple states. You will own the interactive process, coordinate accommodations, and ensure regulatory compliance under ADA, PWFA, and FMLA.

The role partners with HR and operations to standardize processes, train leaders, and improve the employee experience, while maintaining accurate, confidential records and ensuring timely, defensible decisions.

Qualifications

• 3+ years of ADA accommodations or leave case management experience.
• Experience documenting the interactive process and evaluating functional limitations.
• Bachelor's degree in HR, Business, or related field, or equivalent experience.
• Preferred CLMS or CPDM certification is a plus.

Responsibilities

• Lead end-to-end administration of workplace accommodation requests, including intake and resolution.
• Coordinate accommodations with employees, managers, HR, providers, and leaders for compliance.
• Manage cases that intersect with FMLA, state leaves, disability, and return-to-work planning.
• Maintain confidential case records and monitor progress for timely decisions.

Skills

ADA / PWFA knowledge

FMLA knowledge

Case management

Documentation

Communication skills

Education

Bachelor's degree in HR, Business, or related field

Tools

Workday Absence

Leave management systems

Job description

Company Overview

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 400 post-acute care facilities with 50,000 employees across 21 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services - accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support - to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Job Summary

The ADA Leave and Accommodation Management Specialist is a key member of the Leave of Absence (LOA) team, supporting approximately 50,000 employees across a large, multi-state healthcare organization. This role serves as the primary owner of workplace accommodation requests and is responsible for leading the interactive process under the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and applicable state laws. The Specialist helps ensure consistent, timely, and well-documented accommodation decisions while coordinating leave and accommodation programs, improving compliance, and supporting successful return-to-work outcomes. This position also partners with HR and operational leaders to standardize processes, provide training, and enhance the employee experience.

Key Responsibilities

• Lead the end-to-end administration of workplace accommodation requests, including intake, case review, interactive process discussions, documentation, and resolution.
• Evaluate and coordinate reasonable accommodations in partnership with employees, managers, HR Business Partners, healthcare providers, and operational leaders while ensuring compliance with federal and state requirements.
• Manage accommodation cases that intersect with FMLA, state leave programs, short- and long-term disability, workers' compensation, and return-to-work planning.
• Maintain accurate and confidential case records, establish follow-up controls, and monitor case progress to ensure timely resolution and defensible decision-making.
• Partner with HR Business Partners, People Relations, and Employment Legal teams to address complex accommodation matters, support organizational acquisitions, and ensure consistency across locations.
• Analyze case trends, recommend process improvements, develop standardized accommodation procedures, and provide training and guidance to HR and field leadership on accommodation-related requirements and best practices.

Qualifications

Required Experience

• Three or more years of experience managing ADA accommodations, leave of absence programs, or related employee case management.
• Experience conducting and documenting the interactive process, including evaluating functional limitations, essential job functions, and potential accommodations.

Required Education

Bachelor's degree in Human Resources, Business, or a related field, or equivalent combination of education and experience.

Preferred Experience

• Experience with state accommodation and leave laws across multiple states, including California FEHA, Oregon disability accommodation requirements, and Washington disability accommodation and discrimination requirements.
• Experience supporting healthcare, senior living, post-acute care, or other multi-site operational environments.
• Experience with Workday Absence or other leave and accommodation case management systems.

Required Knowledge, Skills, and Abilities

• Working knowledge of the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), and related leave and accommodation practices.
• Strong case management, documentation, and organizational skills.
• Ability to exercise sound judgement and discretion when handling confidential medical information.
• Effective verbal and written communication skills with employees, leaders, healthcare providers, and HR partners.
• Ability to manage multiple cases simultaneously while maintaining quality, consistency, and compliance.

Preferred Knowledge, Skills, and Abilities

• Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM) certification.

Work Location

This position is located at our headquarters in downtown Salt Lake City, Utah.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual re