ADA Leave Specialist

(PACS) Providence Administrative Consulting Services, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

PTO / Vacation

HSA / FSA

401(k) with company contributions

Employee Assistance Plan (EAP)

Job summary

PACS Group, Inc. seeks an ADA Leave and Accommodation Management Specialist to support ~50,000 employees across multiple states. Lead interactive processes under ADA/PWFA and coordinate leave programs to ensure compliant, timely decisions. Partners with HR and operations to standardize processes and improve employee experience.

The role focuses on improving compliance, documenting decisions, and enabling successful return‑to‑work outcomes within a healthcare, multi-site setting.

Qualifications

• 3+ years ADA accommodations or leave management experience.
• Experience conducting the interactive process and documenting outcomes.
• Bachelor’s degree in HR, business, or related field, or equivalent.
• Experience with state leave laws across multiple states (CA, OR, WA).
• Experience supporting multi-site healthcare or post-acute environments.
• Experience with a leave/absence system such as Workday Absence.

Responsibilities

• Lead end-to-end administration of workplace accommodation requests.
• Evaluate and coordinate reasonable accommodations with stakeholders while ensuring compliance.
• Manage cases intersecting with FMLA, state leave, disability, workers’ comp, and return-to-work.
• Maintain confidential case records and monitor progress for timely resolution.
• Partner with HR, People Relations, and Legal teams on complex matters and acquisitions.
• Analyze trends, propose improvements, and train HR leaders on best practices.

Skills

ADA accommodations

Leave of absence

Employee case management

Interactive process

Workday Absence

Education

Bachelor's degree

Tools

Workday Absence

Job description

Company Overview

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 400 post-acute care facilities with 50,000 employees across 21 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Job Summary

The ADA Leave and Accommodation Management Specialist is a key member of the Leave of Absence (LOA) team, supporting approximately 50,000 employees across a large, multi-state healthcare organization. This role serves as the primary owner of workplace accommodation requests and is responsible for leading the interactive process under the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and applicable state laws. The Specialist helps ensure consistent, timely, and well-documented accommodation decisions while coordinating leave and accommodation programs, improving compliance, and supporting successful return‑to‑work outcomes. This position also partners with HR and operational leaders to standardize processes, provide training, and enhance the employee experience.

Key Responsibilities

• Lead the end-to-end administration of workplace accommodation requests, including intake, case review, interactive process discussions, documentation, and resolution.
• Evaluate and coordinate reasonable accommodations in partnership with employees, managers, HR Business Partners, healthcare providers, and operational leaders while ensuring compliance with federal and state requirements.
• Manage accommodation cases that intersect with FMLA, state leave programs, short- and long-term disability, workers’ compensation, and return‑to‑work planning.
• Maintain accurate and confidential case records, establish follow‑up controls, and monitor case progress to ensure timely resolution and defensible decision-making.
• Partner with HR Business Partners, People Relations, and Employment Legal teams to address complex accommodation matters, support organizational acquisitions, and ensure consistency across locations.
• Analyze case trends, recommend process improvements, develop standardized accommodation procedures, and provide training and guidance to HR and field leadership on accommodation‑related requirements and best practices.

Qualifications

• Three or more years of experience managing ADA accommodations, leave of absence programs, or related employee case management.
• Experience conducting and documenting the interactive process, including evaluating functional limitations, essential job functions, and potential accommodations.
• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent combination of education and experience.
• Experience with state accommodation and leave laws across multiple states, including California FEHA, Oregon disability accommodation requirements, and Washington disability accommodation and discrimination requirements.
• Experience supporting healthcare, senior living, post-acute care, or other multi‑site operational environments.
• Experience with Workday Absence or other leave and accommodation case management systems.

Required Knowledge, Skills, and Abilities

• Working knowledge of the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), and related leave and accommodation practices.
• Strong case management, documentation, and organizational skills.
• Ability to exercise sound judgment and discretion when handling confidential medical information.
• Effective verbal and written communication skills with employees, leaders, healthcare providers, and HR partners.
• Ability to manage multiple cases simultaneously while maintaining quality, consistency, and compliance.

Preferred Knowledge, Skills, and Abilities

• Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM) certification.

Work Location

This position is located at our headquarters in downtown Salt Lake City, Utah.

Benefits

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Employee Assistance Plan (EAP): Provides confidential support for personal and professional challenges.

Information on Diversity and Inclusion

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.