ADA Compliance Team Lead - Flexible Hours

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. is partnering with New York City DSS to fill an Associate Benefits Opportunity Specialist II, leading a Reasonable Accommodations Services unit. The role drives ADA compliance and program oversight in alignment with federal, state, and city rules.

The incumbent directs staff, coordinates case actions, and ensures timely, accurate reporting while supporting participants toward self-sufficiency, with a 9:00am–5:00pm schedule.

Qualifications

• A four-year high school diploma or educational equivalent with three years of experience in social/human services or related setting.
• A bachelor’s degree plus eighteen months of full-time experience as Benefits Opportunity Specialist or similar role.
• College credit substitution is allowed for experience (60 credits = 9 months).

Responsibilities

• Oversee a team providing RA/HVN/HB services and coordinate related actions.
• Monitor unit activities, prepare regular outcome and compliance reports.
• Review eligibility decisions for applicants with disabilities and ensure accuracy.
• Train subordinates on policies and tools to ensure efficient service delivery.
• Conduct final packet reviews prior to fair hearings and represent the Agency as needed.
• May conduct field visits.

Skills

Client services

Employment planning

Counseling services

Education

Bachelor's degree

18 months experience as Benefits Opportunity Specialist

60 credits substitution option

Job description

SmartRecruiters, Inc. is partnering with New York City DSS to fill an Associate Benefits Opportunity Specialist II, leading a Reasonable Accommodations Services unit. The role drives ADA compliance and program oversight in alignment with federal, state, and city rules.

The incumbent directs staff, coordinates case actions, and ensures timely, accurate reporting while supporting participants toward self-sufficiency, with a 9:00am–5:00pm schedule.