ADA Assessment Program Manager

mtminc; Orange (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

MTM Transit is seeking a Program Manager to lead the ADA Paratransit Eligibility Center operations and ensure compliant, timely delivery of eligibility assessments. You will coordinate assessments, mentor staff, and serve as the liaison between MTM and the client to meet contract requirements.

The role requires 5+ years in leadership for paratransit or similar programs, a relevant degree, and certifications may substitute for a degree.

Qualifications

• H.S. diploma or G.E.D.
• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or related field
• 5+ years of leadership or supervisory experience in public transportation or related field
• 5+ years of management and operations of an ADA paratransit eligibility assessment program similar to or larger than OC Access
• Certifications can substitute for a Bachelor's degree (e.g., COTA, OT, PT)

Responsibilities

• Provide leadership and management of direct and non-direct reports to include the Assessment team members and support staff
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met
• Understand and interpret all aspects of the contracted program as SME
• Maintain working knowledge of MTM and Client software
• Educate the Client on MTM procedures to ensure contract compliance
• Review service delivery to ensure appropriate assessments are performed
• Respond to ADA eligibility complaints and document responses
• Mentor new employees and assist with staff development
• Conduct education training for employees on processes and procedures
• Work with support staff to ensure program effectiveness
• Evaluate assessments and determinations for accuracy
• Determine required functional assessments for applicants
• Make final eligibility determinations
• Maintain knowledge of cognitive/physical assessments and ADA
• Build rapport with applicant families and support networks
• Submit accurate reports in a timely manner
• Conform to MTM HIPAA standards
• Conduct one-on-one in-person interviews and functional assessments as needed

Skills

Leadership

Program management

ADA knowledge

HIPAA compliance

Client liaison

Education

Bachelor's degree in Social Services or related field

H.S. diploma or G.E.D.

Tools

MTM software

Client software

Job description

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Location

Location: 1347 W. Trenton Ave Orange, CA 92867

What will your job look like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

What you'll do:

• Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Understand and interpret all aspects of the contracted program and serve as the team's Subject Matter Expert, both locally and externally
• Maintain working knowledge and abilities of MTM and Client software
• Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
• Respond to any ADA eligibility complaints and properly document response
• Act as a mentor to new employees and assist with the development of team members
• Conduct education training for employees regarding new and ongoing processes and procedures
• Work with support staff to ensure program effectiveness
• Evaluate assessments and determinations with the assessment staff to ensure accurate results
• Respond to any ADA eligibility or complaints and properly document response
• Determine what functional assessments the applicant will be required to undergo
• Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
• Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
• Build rapport and communicate with family and natural support network of the applicant
• Submit accurate, required reports in a timely manner
• Maintain a positive attitude when interacting with support staff, applicants and their caregivers
• Must conform to MTM's HIPAA standards
• Conduct one-on-one in-person interviews to assess mobility capabilities as needed
• Conduct physical and/or cognitive functional assessments as needed
• Conduct or perform the following assessments (as needed): FACTS Test
• MoCA
• MMSE
• Beck Anxiety Inventory
• Tinetti Gait and Balance Assessment
• Responsible for building required documents and work plans as needed
• Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
• Appropriate knowledge and ability to perform and oversee evaluations as required

What you'll need:

• H.S. diploma or G.E.D.
• Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor's degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
• 5+ years of previous leadership or supervisory experience in public transportation or related field
• 5+ years of management and operations of an ADA paratransit eligibility assessment program similar to or larger than OC Access
• Must demonstrate completio