ADA Accommodations & Life Events Case Manager

First Horizon Corp.; Memphis (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

First Horizon Corp. is seeking an Accommodations Case Manager to lead end-to-end ADA/ADAAA processes for associates, coordinating with HR, IT, facilities, and vendors to implement approved accommodations.

In this on-site role based in Memphis or Charlotte, you will manage life events, maintain strict confidentiality, ensure timely outcomes, and leverage HRIS tools to track cases and report trends for continuous improvement.

Qualifications

• 3–5+ years of ADA/ADAAA accommodations experience.
• Experience with third-party accommodations and/or EAP vendors.
• Familiarity with the interplay among accommodations, leave programs (FMLA, state leaves), and disability benefits (STD/LTD).

Responsibilities

• Own the intake, triage, and end-to-end management of accommodation cases for associates, from initial request through implementation and follow-up.
• Lead the interactive process, including essential job function analysis, medical documentation review, reasonable accommodation exploration, and undue hardship assessment.
• Coordinate with HR Business Partners, People Leaders, IT, Facilities/Ergonomics, and third-party vendors to implement approved accommodations.
• Maintain proactive, empathetic communication with associates and managers; set expectations, timelines, and next steps; ensure updates at key milestones.

Skills

Case management

Communication

Analytical

HRIS proficiency

Reporting/visualization tools

Education

Bachelor’s degree or equivalent

Tools

Workday

ServiceNow

Microsoft 365

Job description

First Horizon Corp. is seeking an Accommodations Case Manager to lead end-to-end ADA/ADAAA processes for associates, coordinating with HR, IT, facilities, and vendors to implement approved accommodations.

In this on-site role based in Memphis or Charlotte, you will manage life events, maintain strict confidentiality, ensure timely outcomes, and leverage HRIS tools to track cases and report trends for continuous improvement.