ADA Accommodations Coordinator

Advantage-Solutions; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Advantage Solutions is seeking an ADA Coordinator to support the administration and coordination of ADA accommodations and leave-related requests, ensuring timely and compliant progression through the interactive process. The role works closely with ADA Specialists, HRBPs, People Leaders, and third-party vendors to maintain accurate records and respond to inquiries.

The position emphasizes process improvement, data reporting, and training development to promote an equitable teammate experience.

Qualifications

• Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred.
• 2-4 years experience in a relevant field.
• Travel requirement: No travel requirements.

Responsibilities

• Manage and monitor ADA team inboxes and case tracking systems.
• Coordinate interactive process for ADA accommodation and leave requests.
• Serve as liaison between employees, HR partners, The Hartford, and Benefits teams.
• Support medical documentation management and deadline tracking.
• Monitor urgent or sensitive ADA matters and escalate as needed.
• Assist with reporting, metrics, and audit preparation.
• Help prepare training materials and SOPs for ADA compliance.

Skills

HR knowledge

ADA knowledge

FMLA knowledge

Case management

MS Office

Communication

Discretion

Education

Bachelor's degree in HR/Business/Psychology

Tools

HRIS platforms

Ticketing systems

Job description

Summary

Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

The ADA Coordinator supports the administration and coordination PWFA and state-law “Americans with Disabilities Act (ADA), PWFA, and state-law accommodation matters. This role serves as a central point of contact for intake, documentation, case tracking, and cross-functional communication, ensuring timely and compliant progression of accommodation requests through the interactive process. The ADA Coordinator works closely with ADA Specialists, HRBPs, People Leaders, and third-party vendors such as The Hartford to facilitate efficient case management and maintain accurate records. This position plays a critical operational role in protecting the organization from compliance risk while supporting a positive and equitable teammate experience.

Responsibilities

• Manage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review
• Coordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures
• Serve as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps
• Support medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors
• Monitor and elevate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures
• Support reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities
• Contribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation

Qualifications

• Education Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)
• Experience Requirements: 2-4 years experience in relevant field
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Basic understanding of HR, leave administration, accommodation, or employee support processes
• Knowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience
• Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred
• Strong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment
• Effective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors
• Demonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to elevate matters outside one's scope

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Manage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review
• Coordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures
• Serve as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps
• Support medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors
• Monitor and elevate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures
• Support reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities
• Contribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation

Qualifications

• Education Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)
• Experience Requirements: 2-4 years experience in relevant field
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Basic understanding of HR, leave administration, accommodation, or employee support processes
• Knowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience
• Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred
• Strong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment
• Effective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors
• Demonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to elevate matters outside one's scope

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.