Activities Host

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401k with company match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Maternity/Paternity Leave

Tuition Reimbursement

Employee Discounts

Professional Growth Opportunities

Job summary

Smoky Mountain Resorts is seeking an Activities Host to design and lead engaging guest activities in our Great Smoky Mountains resort. You will plan daily events, manage logistics, and tailor programs to families and guests while upholding SMR’s legendary service and safety standards.

The role requires strong communication, teamwork, and the ability to work in a fast-paced environment. Senior staff will support you in creating fun, safe experiences for all ages.

Qualifications

• Be in good physical condition and able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding environment.
• Maintain a culture of legendary service and hospitality among team members.
• Ability to communicate effectively in English; basic Spanish helpful.
• Strong organizational skills with attention to detail.
• Prior experience in hospitality or guest activities is a plus.

Responsibilities

• Plan and facilitate daily, weekly, and monthly events to encourage socialization and recreation.
• Handle logistics such as phone calls and inventory to support events.
• Assess guest needs and tailor activities accordingly.
• Organize and promote recreational activities like arts, crafts, sports, and hobbies.
• Manage a recreational activity area and assist during non-peak seasons as assigned.
• Complete required safety training and maintain compliance with policies.
• Collaborate with team members to create energetic and engaging experiences for families.
• Host a safe, interactive environment suitable for kids and guests.
• Maintain cleanliness and upkeep across property grounds and activity spaces.
• Coordinate with health and inspection officials as needed.

Skills

Guest service excellence

Communication skills

English fluency

Team collaboration

Problem solving

Multitasking

Ability to work under pressure

Education

High school diploma preferred

Job description

Schedule 1: Fri. - Tues. 1:30 PM - 10 PM, Wed. & Thurs. Off

Schedule 2: Thurs. - Mon. 8:15 AM - 4:45 PM, Tues. & Wed. Off

Who We Are:

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

The Activities Host will strive to stage entertaining, engaging activities that will appeal to the age and physical or emotional condition of our guests. Activities Host needs to be observant, driven, creative, and caring.

Primary Essential Duties & Responsibilities:

Managing the Business:

The Activities Host will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
• Handling logistics to make the event possible, such as making phone calls managing inventory.
• Assessing the needs and interests of individuals while planning activities accordingly.
• Organizing, leading, and promoting interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
• Planning, organizing, developing, maintaining, promoting, operating, and managing a recreational activity area or an assigned facility If full time, assume responsibilities of other resort roles during non-peak seasons as assigned by Supervisors/General Manager.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space.
• Host a safe and interactive environment that all kids and families can enjoy.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service:

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Enjoy working with people, training others, and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

Physical Requirements:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.

Education / Experience:

• High school diploma preferred.
• Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 25-50 pounds daily.
• Fun and energetic
• Responsible and timely
• Ability to work as a team.
• Willing to work with kids of all ages.
• Eager to step out of your comfort zone.
• Must have reliable transportation.
• Ability to deal with a diversified workforce.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.