Server

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401k with company match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Maternity/Paternity Leave

Tuition Reimbursement

Employee Discounts

Professional Growth Opportunities

Job summary

Smoky Mountain Resorts is seeking a part-time server to join our breakfast dining team at Granny Clucket’s. You will take orders, deliver food, and answer guest questions with a friendly smile in a fast-paced resort setting.

As a third-generation family-owned hospitality company in the Smoky Mountains, we value legendary service, teamwork, and guest satisfaction, with weekend and holiday shifts common to peak seasons.

Qualifications

• Be in good physical condition and able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively in English; Spanish interpretation when necessary.

Responsibilities

• Take orders, deliver food, and assist guests with questions.
• Follow restaurant policies in line with FDA and corporate guidelines.
• Be knowledgeable about property amenities and dining experiences to inform guests.
• Collaborate with other servers and kitchen staff for smooth operations.
• Maintain dining areas, sanitation, and table setups.
• Assist with operating cashless payment systems and guest interactions.

Skills

Communication skills

Customer service

English fluency

Physical stamina

Education

High school diploma preferred

Job description

Schedule 1: Fri. - Sun. 6:30 AM - 3 PM, Mon. - Thurs. Off (part-time)

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

Who We Are:

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

Your fun, reliable, and energetic personality will help create a magical dining experience for our resort guests. Provide high-quality service while guests enjoy one of our unique dining experiences at our breakfast restaurant 'Granny Clucket's', giving our guest a "Good Cluckin' Morning". Take orders, deliver food, and answer guests’ questions with a friendly smile!

Managing the Business:

The Server will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Serve guests by providing menu guidance, ordering service, food delivery, and clean-up.
• Follow all set restaurant policies, in compliance with FDA and corporate guidelines.
• Be knowledgeable on property amenities and dining experiences to inform guests.
• Collaborate with other servers and the kitchen staff to create smooth processes.
• Prepare tables and ensure sanitation in dining areas.
• Receive TOSHA certification to handle biohazards in compliance with proper training.
• Interact with guests and ensure they are having a top-notch vacation experience.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Communicate with guests in a friendly and positive manner.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service:

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, training others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

Physical Requirements:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.

Education / Experience:

• High school diploma preferred.
• Serving or food handling experience preferred.
• Strong attention to detail.
• Outgoing and have excellent people skills.
• Ability to work efficiently with others.
• Flexible and adaptable.
• Reliable communication and poise.
• Strong attention to detail.
• Ability to work as a team.
• Ability to deal with a diversified workforce.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.