House Attendant

Trailborn Hotels & Resorts; Wrightsville Beach (NC); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

A leading hospitality company in Wrightsville Beach is seeking a House Attendant to ensure a memorable guest experience through cleanliness and maintenance of facilities. Responsibilities include monitoring recreation areas, transporting supplies, and ensuring public areas are clean and organized. The ideal candidate will have excellent communication skills, flexibility for various shifts, and a customer-oriented attitude. This position offers competitive pay at $16.00/hour and requires a seasonal full-time commitment.

Qualifications

• Professional verbal communication skills are essential.
• Flexibility to work various hours, including weekends and holidays is required.
• Must have problem-solving skills for guest complaints.

Responsibilities

• Monitor and maintain the cleanliness of recreation areas.
• Transport linens and supplies for housekeeping teams.
• Maintain cleanliness and organization of public areas.

Skills

Professional verbal communication skills

Flexibility in scheduling

Problem solving skills

Customer oriented attitude

Attention to detail

Multi-tasking and prioritization

Job description

The House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all.

About Our Values

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Essential Functions

• Constantly monitor and maintain cleanliness of recreation areas throughout entire resort..
• Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
• Obtain daily briefings about events to effectively deal with all foreseen situations.
• Maintain cleanliness and organization of all public areas and back of the house closets.
• Transport linens and other supplies as requested to and from housekeeping teams.
• Inspect and report the condition of all furniture for tears, rips, and stains.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean windows and doors.
• Inspect the condition of planters and plants to remove debris and water.
• Remove stains, scuff marks from hallways and baseboards.
• Empty trash and recycling containers.
• Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.
• Sweep and dust entrance.
• Ensure security of the hotel property.
• Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.
• Clean and maintain public restroom areas.
• Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.
• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

Qualifications

Minimum Qualifications:

• Professional verbal communication skills.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
• Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.
• High level of professionalism, able to follow instructions with follow‑up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi‑tasking and prioritization skills.

Physical Requirements

• Must be able to remain upright continuously on a firm surface for an 8–10‑hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must be able to ascend to 12 feet in height on a ladder.
• Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

Benefits

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Schedule

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

Pay Rate

$16.00/hour

Job Status

Seasonal Full Time

FLSA

Non-Exempt

Equal Employment Opportunity

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.