Guest Relations Intern

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive wage

Free and reduced admission to attractions

Job summary

A hospitality internship program located in Pigeon Forge, TN, is seeking interns to engage with guests and ensure satisfaction. Interns will work closely with management to provide exceptional service and learn about hotel operations. Responsibilities include accurate guest check-ins, handling inquiries, and maintaining a friendly demeanor. Interns earn a competitive wage of $17 per hour alongside perks like free admissions to local attractions. This program is ideal for those looking to build skills in a fast-paced hospitality environment.

Qualifications

• Ability to handle guest concerns and inquiries with professionalism.
• Skills in using booking and management systems effectively.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Serve as a friendly representative to guests and vendors.
• Execute front desk policies and procedures accurately.
• Complete all required paperwork on time.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Purpose:

Real-life experience and resume credentials: Join the heart of hospitality as you learn how to become a professional and friendly representative for our company. Immerse yourself in the Hospitality and Hotel Resort world as you maintain clear and open communication with SMR guests. Within your respective shift assignment(s), perfect your problem-solving and listening skills while you work alongside the Front Desk Supervisor and Manager to create a welcoming environment for the entirety of the guests stay. Sharpen your communication skills as you interact and build relationships with our guests on a daily basis. The Guest Relations Team is responsible for ensuring guest satisfaction and future hotel stays, as well as completing their daily work tasks and any additional tasks assigned. You will sharpen your communication skills as you interact and build relationships with our guests on a daily basis.

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Benefits / Pay / Perks

Our interns receive a competitive wage starting at $17 per hour, paid on a weekly basis. But the benefits don’t stop there! We are located in one of the largest tourist industries in the United States, and there is always something exciting to do around the corner. That’s why our perk program provides our employees with free and reduced admission to some of the largest attractions in the area. It’s the perfect place to work and explore!

Primary Essential Duties & Responsibilities:

1. Recognize my role is important to impact guest excellence initiatives and repeat visits for future hotel stays.
2. Be a professional, who is courteous and a friendly representative to SMR guests, vendors and other Front Desk visitors.
3. Ensure my performance is accurate and efficient in early check-ins and late check-outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.
4. Complete required weekly paperwork on a timely basis including, but not limited to, guest check-in/out processes, complete daily reports, check payments and room status verifications.
5. Ensure communication is accurate when answering guest questions, both in person and over the phone.
6. Handle guest concerns and know when to refer information to management.
7. Execute company front desk policies and procedures.
8. The Resort: Train to operate the Maestro booking system, to ensure a fast and efficient check-in and check-out process.
9. Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
10. Knowledge and ability to comply with all company operating policies and procedures.
11. Perform other incidental and related duties as required and/or assigned.
12. Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

1. Contributes to building a positive team spirit.
2. Interact with team members and guests in a positive and friendly manner, in all situations.
3. No team member will pose a direct threat to the health/safety of self or others.

Quality of Work Statement:

1. Contribute to a professional and positive front desk environment.
2. High standard of accuracy in all aspects of the job and other project assignments.
3. Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
4. Maintain strict confidentiality and excellent judgment regarding privileged information.
5. Ensure my work areas are safe, organized and maintained.