Activities Associate- PT- CBI

Grand Pacific Resorts, Inc.; Carlsbad (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Grand Pacific Resorts, Inc. in Carlsbad, CA is seeking an Activities Associate to deliver fun and engaging programming for guests and owners. You will coordinate crafts, lead activities, and work with a team with minimal supervision to ensure memorable experiences.

The role requires a high level of customer service, flexibility to work weekends/holidays, and ability to lift supplies. A food handler’s card and a valid driver's license are required; fluency in Spanish preferred.

Qualifications

• Detail oriented, thorough, and professional with exemplary customer service.
• 1+ years of related experience, preferably in hospitality.
• Food handler's card is required.
• Must be 21+ years old as this role involves alcohol handling.
• Must have a valid Driver's license.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Experience in hospitality or timeshare is preferred.
• Ability to work well in a diverse team environment.

Responsibilities

• Coordinate and orchestrate a variety of crafts and activities for guests and owners.
• Lead activities and ensure maximum guest and owner engagement.
• Secure and maintain inventory of supplies, arts and crafts.
• Work with children and adults on crafts and events.
• Provide exceptional customer service and engage guests throughout activities.
• Adhere to safety procedures, attendance, and company policies.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Food handler's card

Valid Driver's license

Job description

Position Summary/ Objective:

Under the direction of the Activities Supervisor and/or Manager, the Activities Associate will be responsible for providing guests and owners with fun and engaging activities to enhance their resort experience. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Coordinate and orchestrate a variety of fun crafts and activities for our guests and owners.
• Lead activities and ensure maximum guest and owner engagement.
• Secure and maintain inventory of supplies, arts and crafts.
• Work with both children and adults on crafts and activities like bingo, craft projects and events.
• Engage guests and owners in conversation during activities.
• Meet and exceed guest and owner expectations by providing exceptional customer service.
• Stay informed with emergency procedures, current projects, security issues, and location of emergency equipment.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Qualifications

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 1+ years of related experience, preferably within the hospitality industry.
• Food handler's card is required.
• Must be 21+ years old as this role requires alcohol handling.
• Must have a valid Driver's license.
• High school diploma or equivalent.
• Strong customer service skills.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Fluency in both written and verbal Spanish is preferred.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.