Activities Associate

Wilderness at the Smokies; Sevierville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Wilderness at the Smokies in Sevierville, TN seeks an Activities Associate to organize and implement on-site events and guest packages. You will interact with guests in a friendly, family-oriented environment and support various holiday and seasonal activities throughout the year.

Responsibilities include coordinating with departments, maintaining activity areas, and ensuring items are prepared and delivered per guest requests. A high school diploma or equivalent is required.

Qualifications

• Education or experience as listed: high school diploma or GED, or 1–3 months related experience.
• Ability to read and interpret safety rules and manuals; write routine reports.
• Ability to communicate with guests and staff effectively.
• Math skills include basic arithmetic and measurement.
• Ability to apply common sense to follow instructions and handle problems.

Responsibilities

• Prepare and deliver in-room guest packages.
• Clean, sanitize and organize all Activities areas.
• Inventory and organize Activities spaces.
• Represent Wilderness for on- and off-site events.
• Provide exceptional customer service to guests.
• Assist with seasonal holiday events and guest activities.

Skills

Multitask

Problem solve

Customer service

Education

HS Diploma/GED

Job description

Sevierville, 1424 Old Knoxville Highway, Sevierville, Tennessee, United States of America

Job Description

Posted Thursday, July 23, 2026 at 5:00 AM

SUMMARY: The Activities Associate is organize and implement on-site events and packages on property. An Activities Assistant will interact with our guests in a positive manner that represents the companies’ family friendly atmosphere.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Preparing and delivering in-room guest packages
• Cleaning, Sanitizing and setting all areas used by Activities (Party Area, Conference Room, Etc.)
• Inventory and Organization of all Activities areas
• Represent Wilderness for on and off-site events during the year
• Provides exceptional customer service
• Executes events during Holidays. Includes, but not limited to: Poolside Parties during the summer months, Assisting Mascots during guest visits, Easter Egg Drop/Hunt, Santa’s Workshop, and New Year’s Eve Events
• Communicates daily to Activities Supervisor and Manager
• Coordinates with Food and Beverage and Candy Cabin/Market Deli Departments to ensure items are prepared and delivered as requested by the guest
• Follows all company policies and procedures, as well as all other duties assigned by Management

EDUCATION and/or EXPERIENCE: (Level 3) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: (Level 3) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: (Level 2) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: (Level 3) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment

OTHER SKILLS AND ABILITIES:

• Ability to multitask
• Ability to problem solve spur of the moment situations

QUALIFICATIONS:

• Requires regular and predictable attendance.
• Must be available to work most weekends and Holidays.
• Requires good negotiation and listening skills.
• Ability to act independently with little supervision.
• Knowledge of food and beverage menus, food preparation and presentation.
• Skilled in problem solving and staff training.
• Efficiently handle multiple duties.
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator.
• Requires a good understanding of company policies and procedures.
• Working knowledge of resort amenities, room designs, and general golf knowledge.
• Ability to handle stressful situations
• Good attendance and punctual.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.Follows all resort and office policies and standard operating procedures.
• Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, climb and/or balance, stoop, kneel, crouch and/or crawl, talk and/or hear
  • Occasionally sit, taste and/or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 25 pounds and up to 50 pounds with assistance
  • Occasionally lift up to or more than 100 pounds with assistance

Vision Requirements: Close Vision, Distant Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus

WORK ENVIRONMENT:

• Occasionally exposed to wet and/or humid conditions (non-weather,) high precarious places, fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock

Sevierville, 1424 Old Knoxville Highway, Sevierville, Tennessee, United States of America