Activities Assistant

Starved Rock Hospitality Company LLC; Oglesby (IL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

401k Program

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

Starved Rock Lodge in Illinois is seeking an Activities Assistant to support planning and facilitating guest events, delivering exceptional customer service, and coordinating promotions. The role involves data entry for event details, POS reporting, and assisting with brochures and communications.

The position is part-time and requires a high school diploma, strong computer skills, and a people-oriented approach.

Qualifications

• High school diploma required.
• Two years of administrative support experience preferred.
• Demonstrated success in teamwork and customer service.
• People-oriented with upbeat attitude, in person and by phone.
• Must be able to sit, walk and stand for long periods.

Responsibilities

• Assist with planning and facilitating activities and events for lodge guests, creating memorable experiences and providing excellent customer service.
• Input information into the event planners database and assist with prospect mailings.
• Data enter event details into POS and generate reports as requested.
• Assist in production and distribution of promotional brochures.
• Obtain information on upcoming guest reservations and email event details prior to arrival.
• Greet guests, respond to requests for tickets and maintain a positive Lodge image.
• Collaborate with other departments to ensure a positive guest experience.
• Assist in processing invoices for group events and check requests for vendors.

Skills

Customer service

Teamwork

Attention to detail

Organization

Time management

Education

High school diploma

Tools

Word

Excel

Outlook

Access

Web publishing software

Job description

Come work in the most scenic area in Illinois,Starved Rock Lodge,nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure!

ACTIVITIES ASSISTANT - Part-Time

Summary of Position:

Assist with planning and facilitating activities and events for lodge guests, creating fun and memorable experiences while providing excellent customer service.

Responsibilities:

• Provide administrative and clerical services that contribute to the achievement of guest satisfaction.
• As directed, input information into the database of event planners and assist with prospect mailings.
• Data enter specific event information into the point-of-sale system and generate reports as requested.
• Assist with the production and distribution of promotional brochures.
• Obtain information on upcoming guest reservations and send event information via email prior to arrival.
• Respond appropriately to requests for tickets and other assistance.
• Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers.
• Develop strong working relationships and ongoing communication with other departments to ensure a positive customer experience.
• Assist in the preparation and processing of invoices for group events, as well as check requests for destination vendors.
• Answer questions from guests, event planners and vendors.

Requirements:

• High school diploma.
• Strong computer skills, including Word, Excel, Outlook, Access (or other database software), web and publishing software.
• Demonstrated success in teamwork and customer service.
• People-oriented, with an upbeat and positive attitude, in person and by phone.
• Demonstrated high level of detail orientation, organization, and time management.
• At least two years of experience in administrative support positions.
• Experience in public contact positions essential.
• Must be able to sit, walk and stand for long periods of time.
• Must be willing to work weekends, evenings and holidays as needed.

Pay Range:

$16 - $17

• 401k Program
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.