Activities Assistant

ExplorUS; Oglesby (IL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

401k Program

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

ExplorUS operates Starved Rock Lodge in Illinois, inviting applicants for the part-time Activities Assistant role. You will help plan and facilitate activities for lodge guests, delivering fun, memorable experiences and stellar customer service.

The position emphasizes administrative work, event coordination and cross-department collaboration to ensure guest satisfaction while supporting reservations, promotions and invoice processing. Weekend/evening hours may be required.

Qualifications

• High school diploma required.
• Strong computer skills including Word, Excel, Outlook, Access or similar.
• Two years of administrative support experience.
• Public contact experience preferred.
• Detail oriented with good organization and time management.
• Able to sit, walk and stand for long periods.

Responsibilities

• Provide administrative and clerical services to support guest satisfaction.
• Input information into event planner database and assist with mailings.
• Enter event details in POS system and run reports as requested.
• Assist production and distribution of promotional brochures.
• Collect upcoming guest reservations and email event info prior to arrival.
• Respond to ticket requests and other guest assistance.
• Greet guests and maintain positive lodge image for customers.
• Coordinate with other departments to ensure a great guest experience.
• Assist in preparing and processing invoices for group events and vendor checks.
• Answer questions from guests, planners and vendors.

Skills

Teamwork

Customer service

Detail oriented

Time management

Education

High school diploma

Tools

Word

Excel

Outlook

Access

Database software

Web publishing software

Job description

Come work in the most scenic area in Illinois, Starved Rock Lodge, nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure!

ACTIVITIES ASSISTANT - Part-Time

Summary of Position

Assist with planning and facilitating activities and events for lodge guests, creating fun and memorable experiences while providing excellent customer service.

Responsibilities

• Provide administrative and clerical services that contribute to the achievement of guest satisfaction.
• As directed, input information into the database of event planners and assist with prospect mailings.
• Data enter specific event information into the point-of-sale system and generate reports as requested.
• Assist with the production and distribution of promotional brochures.
• Obtain information on upcoming guest reservations and send event information via email prior to arrival.
• Respond appropriately to requests for tickets and other assistance.
• Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers.
• Develop strong working relationships and ongoing communication with other departments to ensure a positive customer experience.
• Assist in the preparation and processing of invoices for group events, as well as check requests for destination vendors.
• Answer questions from guests, event planners and vendors.

Requirements

• High school diploma.
• Strong computer skills, including Word, Excel, Outlook, Access (or other database software), web and publishing software.
• Demonstrated success in teamwork and customer service.
• People-oriented, with an upbeat and positive attitude, in person and by phone.
• Demonstrated high level of detail orientation, organization, and time management.
• At least two years of experience in administrative support positions.
• Experience in public contact positions essential.
• Must be able to sit, walk and stand for long periods of time.
• Must be willing to work weekends, evenings and holidays as needed.

Pay Range

$16 - $17

Benefits

• 401k Program
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.