ACT Team Case Manager

Resources for Human Development; Dover (DE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k, Life, Disability Insurance

Generous Paid Time Off (PTO)

DailyPay - access pay when needed

Wellness Program

Job summary

Resources for Human Development is looking for a Case Manager in Dover, Delaware. This role is essential for providing assertive outreach and linking services for homeless adults facing behavioral health challenges.

The Case Manager will oversee case planning, monitor client eligibility, and respond to crises, ensuring the right care level is provided. A Bachelor’s degree or equivalent experience with a strong focus on communication skills is vital for success in this role.

Full-time employees will enjoy benefits including medical coverage, generous paid time off, and competitive wages.

Qualifications

• Experience working with individuals with severe mental illness and/or substance abuse.
• Experience in data collection and evaluation.
• CPR and First Aid certification.
• Valid driver’s license with at least 3 years of continuous driving experience and a clean record.

Responsibilities

• Build relationships with clients and encourage community involvement and independence.
• Ensure health, safety, and well-being of clients by adhering to internal policies and state regulations.
• Meet visitation and treatment compliance goals; complete CHCC forms for admissions.
• Attend treatment team meetings and residential house meetings as needed.
• Complete required documentation (progress notes, recovery plans, assessments) accurately and on time.
• Respond to crises and ensure immediate service increases when needed.
• Coordinate benefits applications and liaise with state agencies and service providers.
• Facilitate transitions between inpatient, outpatient, and other care levels.
• Participate in on‑call crisis response on a rotating basis.

Skills

Strong verbal and written communication skills

Excellent organizational and follow-up skills

Ability to work independently and collaboratively

Education

Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation, or related field

Job description

The Case Manager is a bachelor’s-level paraprofessional responsible for providing assertive outreach, service linkage, benefits assistance, referrals, and housing services for homeless adults with behavioral health challenges. This role facilitates program admissions and discharges, monitors client eligibility, and ensures appropriate services are provided. The Case Manager also manages case planning, utilization, data collection, and ongoing assessment to ensure clients receive the right level of care.

Responsibilities

• Build relationships with clients and encourage community involvement and independence.
• Ensure health, safety, and well-being of clients by adhering to internal policies and state regulations.
• Meet visitation and treatment compliance goals; complete CHCC forms for admissions.
• Attend treatment team meetings and residential house meetings as needed.
• Complete required documentation (progress notes, recovery plans, assessments) accurately and on time.
• Respond to crises and ensure immediate service increases when needed.
• Coordinate benefits applications and liaise with state agencies and service providers.
• Act as an ombudsman for community and state services; manage complaints and referrals.
• Facilitate transitions between inpatient, outpatient, and other care levels.
• Participate in on‑call crisis response on a rotating basis.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation, or related field OR high school diploma with 5 years of experience.
• Experience working with individuals with severe mental illness and/or substance abuse.
• Experience in data collection and evaluation.
• CPR and First Aid certification.
• Valid driver’s license with at least 3 years of continuous driving experience and a clean record.

Additional Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and follow-up skills.
• Ability to work independently and collaboratively.
• Experience with underserved populations preferred.

Benefits

• Full-time employees are eligible to
• Medical, Dental, and Vision benefits
• 401k, Life, Disability Insurance
• Generous Paid Time Off (PTO)
• DailyPay - A benefit that allows you to access your pay when you need it
• HSA, FSA
• Life Assistance Program
• Competitive Wages
• Wellness Program

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