CASE MANAGER

Resources for Human Development; Bear (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

Apis Services in Bear, DE is seeking a Case Manager to assess participant needs, coordinate individualized service plans, and advocate for access to behavioral health, housing, employment, healthcare, transportation, and social services. You will collaborate with participants, families, providers, and community partners to support recovery and community integration.

Join a multidisciplinary team to navigate systems, maintain accurate documentation, and promote person-centered care to improve

Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.
• 1 year of case management experience preferred; 2+ years in behavioral health preferred.
• Strong verbal and written communication skills.
• Knowledge of community resources and entitlement programs.
• Ability to maintain confidentiality and professional boundaries.
• Valid driver's license with acceptable driving record.

Responsibilities

• Conduct comprehensive assessments and identify participant strengths and barriers.
• Develop, implement, and monitor individualized service and treatment plans.
• Assist participants in establishing recovery goals and outcomes.
• Advocate for access to services and resources across systems.
• Coordinate services among providers, families, and community partners.
• Maintain regular participant contact through office and community visits.
• Document services provided and participant progress accurately.
• Ensure compliance with HIPAA and agency policies.
• Support program reporting and quality improvement activities.

Skills

Case management

Communication

Documentation

Time management

Advocacy

Relationship building

Education

Bachelor's Degree in Human Services/related field

Tools

EHR systems

Microsoft Office

Case management software

Job description

Case Manager

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating for access to services and resources that support successful recovery and community integration. Working collaboratively with participants, families, providers, and community partners, the Case Manager assists individuals in navigating behavioral health, housing, employment, healthcare, transportation, and social service systems. The Case Manager promotes person-centered care and provides coordination, support, and advocacy to help participants achieve their goals and improve overall quality of life.

Responsibilities

• Conduct comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develop, implement, and monitor individualized service and treatment plans.
• Assist participants in establishing recovery goals and achieving positive outcomes.
• Advocate for participants to ensure access to appropriate services, supports, and community resources.
• Provide community-based case management and support services.
• Conduct screenings, referrals, and service coordination activities.
• Connect participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Assistance with benefits and entitlements, including Medicaid, Social Security benefits, housing assistance, and community resources.
• Coordinate services among providers, families, caregivers, and support systems.
• Monitor participant progress and adjust service plans when necessary.
• Maintain regular participant contact through office, community, home, and virtual visits as appropriate.
• Support crisis intervention and resource coordination when needed.
• Provide education regarding available services, resources, and recovery supports.
• Accurately document services provided, participant progress, and service outcomes.
• Maintain compliance with agency, licensing, accreditation, and funding source requirements.
• Document time worked accurately.
• Perform other duties as assigned by management.

Additional Responsibilities

• Participate in multidisciplinary treatment team meetings and care coordination activities.
• Collaborate with internal programs and external community providers to ensure continuity of care.
• Establish and maintain relationships with community service agencies and referral sources.
• Identify service gaps and participate in program development and quality improvement initiatives.
• Complete assessments, case notes, treatment plans, discharge planning, and other required documentation.
• Assist with program reporting and compliance activities.
• Maintain confidentiality and protect participant information in accordance with HIPAA and agency policies.
• Demonstrate professionalism, ethical conduct, and sound judgment.
• Participate in required trainings, supervision, and professional development activities.
• Support overall program operations and administrative responsibilities.
• Perform other duties as needed to support participant success and program effectiveness.

Qualifications

Education

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.

Experience

• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.

Licenses

• Valid driver's license with acceptable driving record required.

Skills

• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem‑solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.
• Ability to maintain confidentiality and professional boundaries.

Competencies

• Effective communication with participants, families, providers, community agencies, and team members.
• Assessment & critical thinking: evaluate participant needs, identify barriers, and develop appropriate service recommendations.
• Care coordination & case management: coordinate, monitor, and evaluate service delivery to support successful outcomes.
• Collaboration & teamwork: work effectively within interdisciplinary teams and develop strong community partnerships.
• Advocacy: promote participant rights and assist individuals in accessing services, supports, and benefits.
• Problem solving: identify service gaps and develop solutions to address participant needs.
• Resource knowledge & navigation: demonstrate knowledge of behavioral health, housing, employment, healthcare, transportation, and community support systems.
• Documentation & compliance: maintain accurate, timely, and compliant documentation in accordance with agency and regulatory standards.
• Cultural competence & person‑centered care: provide services that respect individual diversity, values, preferences, and recovery goals.

Other Requirements

Vehicle

• Current driver's license with acceptable driving record.
• Current vehicle registration and insurance as required.
• Reliable transportation for community‑based responsibilities.

Equipment & Software

• Telephone, cellular phone, computer, copier, fax machine, calculator.
• Microsoft Office Suite, electronic health record (EHR) systems, case management software platforms, agency‑specific software applications.

Physical Demands

• Sitting at a desk or meeting table for extended periods; standing and walking in office and community environments; reaching, bending, lifting, stooping, twisting; climbing stairs and navigating community settings; driving a vehicle to participant and community service locations; ability to travel throughout the service area as required.
• Ability to lift and carry up to 50 pounds occasionally.

Safety & Compliance

• Maintain and abide by OSHA requirements and guidelines.
• Observe all fire, safety, fiscal, office, human resources, personnel, and agency policies and procedures.
• Observe HIPAA policies and maintain confidentiality.
• Complete and return all required human resources documentation; attend all required trainings and meetings; maintain professional demeanor and exercise sound judgment; document time worked accurately.

Drug‑Free Workplace Statement

Apis Services maintains a drug‑free workplace. As a general policy, pre‑employment drug testing is not required for employment with Apis Services. However, drug and alcohol testing may be required under specific circumstances, including but not limited to: following a work‑related vehicle accident, following a workplace incident or injury where post‑incident or workers’ compensation drug testing is appropriate or required, or in accordance with agency requirements that mandate pre‑employment or ongoing drug testing for specific positions or programs.

Schedule Flexibility

Work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, travel, and various work locations may be required.

Equal Opportunity Statement

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering shared services to Inperium and its affiliate companies. Apis Services and its affiliates provide equal employment opportunities to all employees and applicants in compliance with federal, state, and local laws and regulations. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, pregnancy, veteran status, or any other protected status under applicable law. This commitment extends to every aspect of employment, including recruitment, hiring, compensation, benefits, promotion, training, and termination.