ACT TEAM LEAD

Resources for Human Development; Georgetown (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

Resources for Human Development in Georgetown, Delaware, is seeking an ACT Team Lead. This role provides clinical and operational leadership, ensuring high‑quality, person‑centered services for individuals with serious mental health issues.

The ideal candidate will have a Master's Degree in a Human Services field and relevant clinical licensure. The position requires strong leadership skills, knowledge of behavioral health principles, and the ability to mentor staff and oversee program performance.

Qualifications

• Master's Degree in a relevant Human Services field.
• Clinical licensure as an LPC, LCSW, RN, MD, or equivalent required.
• Supervisory experience preferred.

Responsibilities

• Provides clinical and operational leadership for the ACT team.
• Conducts and oversees comprehensive assessments and treatment planning.
• Trains, mentors, and supports team members.

Skills

Leadership and team management skills

Knowledge of behavioral health treatment principles

Communication skills

Proficiency with electronic health record systems

Education

Master's Degree in Psychology, Social Work, Nursing, or related field

Job description

Job Summary

The ACT Team Lead provides clinical and operational leadership for an Assertive Community Treatment (ACT) team. The role is responsible for overseeing service delivery, regulatory compliance, staff supervision, program performance, and fiscal management. The ACT Team Lead ensures high‑quality, person‑centered services to individuals with serious and persistent mental illness while promoting recovery, community integration, and overall well‑being. The Team Lead functions as a mentor and resource to staff, coordinates treatment planning and service delivery, maintains compliance with applicable regulations, and supports the overall success and sustainability of the program.

Responsibilities

• Provides clinical and operational leadership for the ACT team.
• Conducts and oversees comprehensive assessments and treatment planning for individuals admitted to the program.
• Evaluates individuals on an ongoing basis and coordinates treatment interventions to meet changing needs.
• Assigns caseloads and service responsibilities to team members.
• Maintains an active caseload and provides direct services as needed.
• Supervises and supports multidisciplinary team members to ensure effective service delivery.
• Assists in recruitment, interviewing, selection, onboarding, and retention of personnel.
• Provides orientation, training, coaching, mentoring, and ongoing support to staff.
• Conducts regular performance evaluations and provides corrective action when necessary.
• Organizes, schedules, and distributes work assignments among team members.
• Communicates agency policies, procedures, and program expectations to staff.
• Ensures staff adherence to organizational policies, procedures, and regulatory requirements.
• Ensures 24/7 crisis intervention services are available to program participants.
• Guides staff in accessing and coordinating community resources and support services.
• Assists staff with service coordination, problem resolution, rehabilitation planning, and support network development.
• Supports implementation of recovery‑oriented services, rehabilitation interventions, and peer support services.
• Reviews and monitors caseload activity and service delivery outcomes.
• Oversees maintenance of medical records and documentation to ensure regulatory compliance.
• Ensures treatment plans, assessments, progress notes, and other required documentation are completed accurately and timely.
• Develops and maintains staff schedules to ensure adequate program coverage.
• Collaborates with financial and administrative leadership to support fiscal sustainability of the program.
• Monitors program expenditures and promotes effective resource utilization.
• Maintains census levels necessary to support ongoing program operations.
• Participates in meetings, trainings, and quality improvement initiatives.
• Documents time worked accurately.
• Other duties as assigned by management.

Other Responsibilities

• Establishes and maintains effective working relationships with program participants, families, staff, community agencies, and referral sources.
• Promotes a recovery‑oriented, trauma‑informed approach to service delivery.
• Demonstrates leadership, professionalism, and sound clinical judgment.
• Participates in quality assurance and quality improvement activities.
• Assists with program audits, licensing reviews, and accreditation activities.
• Supports staff development and professional growth.
• Communicates effectively both verbally and in writing.
• Carries out responsibilities in accordance with organizational policies, procedures, and applicable laws.
• Maintains confidentiality and protects all protected health information.
• Observes work hours and is punctual for meetings, appointments, and assigned responsibilities.
• Other duties as needed.

Qualifications

One of the following qualifications is required:

• Master's Degree in Psychology, Psychiatry, Social Work, Nursing, Rehabilitation, Education, or a related Human Services field; or
• Master's Degree in another Human Services‑related discipline plus a minimum of three (3) years of direct care experience serving adults in behavioral health, intellectual/developmental disabilities, substance use treatment, healthcare, vocational rehabilitation, juvenile justice, or a related setting, including at least two (2) years of community‑based treatment experience.

In addition:

• Clinical licensure as an LPC, LCSW, LISW, RN, MD, or other applicable licensure required.
• Supervisory experience preferred.
• Experience working within community‑based behavioral health services preferred.
• Valid driver's license with acceptable driving record.
• Ability to travel throughout the community to provide and oversee services.

Required Skills

• Strong leadership and team management skills.
• Knowledge of behavioral health treatment principles and recovery‑oriented care.
• Ability to develop, implement, and monitor treatment plans.
• Knowledge of regulatory, licensing, accreditation, and documentation requirements.
• Ability to supervise, mentor, evaluate, and develop professional staff.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to resolve conflicts and manage complex situations effectively.
• Critical thinking and problem‑solving abilities.
• Ability to manage multiple priorities and responsibilities.
• Proficiency with electronic health record systems and Microsoft Office applications.
• Ability to work collaboratively with community partners and multidisciplinary teams.

Physical Demands

Sitting at a desk or workstation for extended periods; standing and walking throughout office and community settings; reaching, bending, stooping, kneeling, and twisting; climbing stairs as necessary; driving a vehicle; operating standard office equipment.

Medium Work: Exerting up to 50 pounds occasionally; up to 20 pounds frequently; up to 10 pounds constantly to move objects.

Working Conditions

• Office environment.
• Community‑based settings.
• Participant homes and community service locations.
• Exposure to behavioral health crisis situations may occur.
• Multiple levels of stairs may be encountered.

Health & Safety Knowledge

• Bloodborne Pathogens
• Right‑To‑Know
• HIPAA
• Security Procedures
• Fire and Safety Regulations

Drug‑Free Workplace Statement

Apis Services maintains a drug‑free workplace. Pre‑employment drug testing is not required for all positions. Drug and alcohol testing may be required under specific circumstances, including but not limited to: following a work‑related vehicle accident, following a workplace incident or injury where post‑incident or workers’ compensation drug testing is appropriate or required, or specific affiliate requirements that mandate pre‑employment or ongoing drug testing for particular positions or programs. In those cases, the affiliate‑specific policy will govern.

Schedule Flexibility

Work schedules may vary to meet business needs, including evenings, weekends, on‑call responsibilities, and location changes.

EEO Statement

Apis Services and its affiliates provide equal employment opportunities for all employees and applicants in compliance with all federal, state, and local laws and regulations. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, genetic information, veteran status, marital status, pregnancy, or any other protected status under applicable law.