ACT Program Coordinator & Care Operations

Northern Rivers Family of Services; Town of Queensbury (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Job summary

Northern Rivers Family of Services in Queensbury, NY is seeking a full-time Program Assistant to support the Assertive Community Treatment (ACT) program from intake through discharge. This onsite role emphasizes patient-centered care and efficient administrative workflows.

Responsibilities include managing medical records, billing reports, referrals, and coordination with providers. A driver license is required, and an Associate's degree is preferred, with a High School Diploma required.

Qualifications

• High School Diploma is required.
• Associate's degree and three years of related experience preferred.

Responsibilities

• Develop and track a staff safety and monitoring system.
• Manage medical records and support daily staff communication.
• Facilitate monthly billing reporting and insurance eligibility, electronic clinical record reporting, and related documentation.
• Maintain contact information for local service providers, first responders, and community health agencies.
• Develop proficiency with CAIRS system and assessment due dates for clients.
• Maintain hospitalization logs in the electronic clinical record to support billing functions.
• Manage referral, intake, treatment, and discharge process for the ACT program daily.
• Compile and obtain all required documents for referral for quick admission review.
• Schedule intake appointments by coordinating with program staff.
• Support the Director with routine reporting and auditing documentation for accuracy.
• Communicate audit results to program staff and ensure timely documentation.
• Compile program data including demographics, referrals, sessions, hospital events, and outcomes.
• Help develop program budgets and track expenses.

Skills

Staff safety

Medical records

Billing reporting

Referral intake

CAIRS system

Scheduling

Auditing

Budgeting

Office coordination

Education

High School Diploma

Associate's degree

Tools

CAIRS system

Job description

Northern Rivers Family of Services in Queensbury, NY is seeking a full-time Program Assistant to support the Assertive Community Treatment (ACT) program from intake through discharge. This onsite role emphasizes patient-centered care and efficient administrative workflows.

Responsibilities include managing medical records, billing reports, referrals, and coordination with providers. A driver license is required, and an Associate's degree is preferred, with a High School Diploma required.