Program Assistant, ACT (25869)

Northern Rivers Family of Services; Town of Queensbury (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Job summary

Northern Rivers Family of Services in Queensbury, NY is seeking a full-time Program Assistant to support the Assertive Community Treatment (ACT) program from intake through discharge. This onsite role emphasizes patient-centered care and efficient administrative workflows.

Responsibilities include managing medical records, billing reports, referrals, and coordination with providers. A driver license is required, and an Associate's degree is preferred, with a High School Diploma required.

Qualifications

• High School Diploma is required.
• Associate's degree and three years of related experience preferred.

Responsibilities

• Develop and track a staff safety and monitoring system.
• Manage medical records and support daily staff communication.
• Facilitate monthly billing reporting and insurance eligibility, electronic clinical record reporting, and related documentation.
• Maintain contact information for local service providers, first responders, and community health agencies.
• Develop proficiency with CAIRS system and assessment due dates for clients.
• Maintain hospitalization logs in the electronic clinical record to support billing functions.
• Manage referral, intake, treatment, and discharge process for the ACT program daily.
• Compile and obtain all required documents for referral for quick admission review.
• Schedule intake appointments by coordinating with program staff.
• Support the Director with routine reporting and auditing documentation for accuracy.
• Communicate audit results to program staff and ensure timely documentation.
• Compile program data including demographics, referrals, sessions, hospital events, and outcomes.
• Help develop program budgets and track expenses.

Skills

Staff safety

Medical records

Billing reporting

Referral intake

CAIRS system

Scheduling

Auditing

Budgeting

Office coordination

Education

High School Diploma

Associate's degree

Tools

CAIRS system

Job description

Job Details: Job Location: Queensbury-Bay-PCFC - Queensbury, NY 12804, Position Type: Full Time, Education Level: Associates, Salary Range: $20.00 - $22.00 Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Admin - Clerical, As a Program Assistant, you will maintain patient-centered care for clients receiving services from the primary licensed Assertive Community Treatment (ACT) program from the referral and intake process through ongoing treatment and discharge. You will report to the Program Director and you will work primarily onsite.

Responsibilities:

• Develop and track a staff safety and monitoring system to include staff check-ins, and respond in case of staff or client incident.


• Responsible for managing medical records and supporting daily staff communication.


• Responsible for facilitating monthly billing reporting and needs, insurance eligibility, electronic clinical record reporting, and additional record and reporting needed to sustain program functioning.


• Maintain information of contact information for local service providers, first responders, community health agencies, housing, client and collaterals.


• Develop proficiency with the use of CAIRS system and assessment due dates for clients.


• Maintain hospitalization logs in the electronic clinical record to support billing functions.


• Manage the referral, intake, treatment, and discharge process for the ACT program on a daily basis


• Compile and obtain all required documents for referral so program director can review referral quickly for potential admission.


• Contact potential program participants to review the structure of program and client needs; schedule intake appointments by coordinating with program staff.


• Support the Director with routine reporting and auditing documentation for accuracy and completion.


• Communicate with program staff the results of audits and necessary documentation due.


• Compile program data in a comprehensive manner, tracking any program required data, which could include client demographics, referral source, number of sessions per week, number of hours per session, critical events such as hospitalization and outcomes


• Help develop program budgets, recording expenses, and tracking program spending


• Schedule Psychiatrist/Psychiatric Nurse Practitioner appointments as directed by Director.


• Record meeting minutes and develop reporting to be submitted to shareholders/referral sources.


• Ensure that all appointments are correctly scheduled for program. Compile reports for ACT program for clinicians related to the accuracy and timeliness of documentation.


• Complete and scan paper documents over to responsible Provider or attach to appropriate participant electronic clinical record.


• Welcome Participants/visitors to the office and monitor waiting area for any safety or comfort concerns and respond.


• Triage and manage the ACT main phone line, directing callers to the appropriate team member.


• Responsible for maintaining office supply inventory and communicating with Director for program needs


• Maintain the agency vehicle's cleanliness and fuel levels on a routine basis.


• Accompany ACT team members into the community when a safety concern exists as directed by the Director.

Requirements and Education:

• High School Diploma is required; Associate's degree and three years of related experience, preferred


• A valid NYS driver's license required.

Benefits

• Health care package: medical, dental, and vision


• Tuition reimbursement


• Paid time off


• Holiday Pay


• 401 (K) plan


• Life Insurance


• Loan repayment assistance


• Free training/CEU opportunities

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.