Youth ACT Program Support Specialist

Northern Rivers Family of Services; City of Albany (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care package

Tuition reimbursement

Paid time off

Holiday Pay

401 (K) plan

Life Insurance

Loan repayment assistance

Free training/CEU opportunities

Job summary

Northern Rivers Family of Services seeks a Program Assistant to support the Youth Assertive Community Treatment (ACT) program on a primarily on-site basis in New York. You will manage client intake, referrals, and discharge workflows, maintain confidential records, and assist with budgeting and routine reporting for program staff and partners.

Responsibilities include scheduling, safety monitoring, audits, and coordination with clinicians, service providers, and stakeholders.

Qualifications

• Strong communication and documentation skills are required.
• Experience with scheduling, billing reporting, and referrals is preferred.
• Familiarity with electronic clinical records and audits helps ensure accurate reporting.

Responsibilities

• Develop and maintain staff safety and monitoring systems.
• Manage medical records and daily staff communication.
• Facilitate monthly billing reporting and insurance eligibility processes.
• Maintain contact information for local service providers and agencies.
• Develop proficiency with CAIRS system and due-date tracking.
• Maintain hospitalization logs in the electronic record system for billing support.
• Manage intake, treatment, and discharge processes for Youth ACT program.
• Coordinate intake appointments and referrals for potential admissions.
• Assist with routine reporting and auditing documentation for accuracy.
• Track program demographics, referrals, sessions, and outcomes.
• Contribute to program budgets and track expenses.
• Schedule psychiatrist/PMHNP appointments as directed.
• Record meeting minutes and prepare reporting for stakeholders.
• Ensure accurate scheduling and timely documentation for ACT program.

Skills

Communication

Documentation

Scheduling

Budgeting

Auditing

Staff support

Office coordination

Education

High School Diploma

Associate's degree

Tools

CAIRS system

EMR software

Job description

Northern Rivers Family of Services seeks a Program Assistant to support the Youth Assertive Community Treatment (ACT) program on a primarily on-site basis in New York. You will manage client intake, referrals, and discharge workflows, maintain confidential records, and assist with budgeting and routine reporting for program staff and partners.

Responsibilities include scheduling, safety monitoring, audits, and coordination with clinicians, service providers, and stakeholders.