ACS Training & LOB Programs Supervisor

Frontier Airlines; Denver (CO); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement options

Paid holidays, vacation and sick time

Travel privileges for Frontier and on‑

Buddy passes

Job summary

Frontier Airlines is seeking a Supervisor, ACS Training and Program Administration to provide administrative and operational support to the Airport Customer Service Training & Standards team and ACS Senior Leadership. The role will manage training data, course management, and special projects across the network, while coordinating the Left on Board program to track, document, and return items left onboard.

Responsibilities include maintaining training rosters, audit prep, and handling inquiries

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum of five years of administrative, customer service, training, or operational support experience.

Responsibilities

• Ensure accuracy and integrity of ACS training and operational records.
• Assist with audit preparation and documentation requests.
• Respond to inquiries regarding training assignments and course access.
• Process training requests, including course resets and enrollment updates.
• Create and maintain training rosters for instructor-led and virtual training classes.
• Manage the day-to-day administration of Frontier's Left on Board (LOB) program.
• Monitor and track all reported left-on-board items received from stations.
• Maintain accurate records and documentation of all LOB activity.
• Identify trends and recurring issues related to onboard lost items and provide recommendations for improvement.
• Work with stations and customers to facilitate the recovery and return of items left onboard.
• Provide administrative support to the ACS Leadership Team.
• Support department projects and operational initiatives.
• Assist with review of Baggage Claim files to ensure accuracy.
• Lead or participate in special projects and cross-functional initiatives as assigned.

Skills

Strong organizational skills

Excellent written and verbal comms

Time management

Attention to detail

Ability to prioritize

Integrity and ethics

Education

Bachelor’s degree (or equivalent)

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Outlook

Teams

Job description

Frontier Airlines is seeking a Supervisor, ACS Training and Program Administration to provide administrative and operational support to the Airport Customer Service Training & Standards team and ACS Senior Leadership. The role will manage training data, course management, and special projects across the network, while coordinating the Left on Board program to track, document, and return items left onboard.

Responsibilities include maintaining training rosters, audit prep, and handling inquiries