Technical Product Owner- Acqueon Dialer

Razor Gov; New York (NY); Remote; USD 100,000 - 120,000; Full time

Job summary

Razor Gov is seeking a Technical Product Owner for the Acqueon Dialer to enhance customer engagement through advanced outbound solutions. This remote role involves strategic oversight of product lifecycle, compliance integration, and collaboration with stakeholders to optimize communication touchpoints in healthcare environments.

Benefits

Medical insurance

Vision insurance

401(k) with match

Opportunities for growth

Qualifications

• 8+ years as a Product Owner or Business Analyst in telecom or call center.
• 2+ years of experience with Acqueon Dialer or outbound engagement platforms.
• Strong understanding of campaign lifecycle management and compliance.

Responsibilities

• Define product vision and roadmap for Acqueon Dialer integration.
• Oversee campaign management, translating objectives into dialer configurations.
• Lead Agile ceremonies and ensure technical specifications are met.

Skills

Acqueon Expertise

Telephony Integration

Agile Product Ownership

Analytical Thinking

Cross-Functional Leadership

Education

Bachelor’s Degree in Computer Science

Job description

This range is provided by RAZOR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr

Direct message the job poster from RAZOR

Director Talent Acquisition @ RAZOR | Software Development Government Contracting

Job Title: Technical Product Owner – Acqueon Dialer

Location: Remote

Overview

As a Technical Product Owner (TPO) with expertise in Acqueon Dialer technologies, you will lead the product lifecycle and strategic integration of Acqueon’s advanced outbound and omnichannel contact center solutions at our healthcare client. You will bridge technical execution and business goals, ensuring the seamless integration of Acqueon Dialer with the healthcare client’s digital and telephony platforms. Your primary focus will be to optimize contact strategies, enhance customer engagement, and improve operational efficiency across all communication touchpoints—spanning voice, SMS, and digital channels.

Key Responsibilities

Product Strategy and Roadmapping

- Define and evolve the product vision and roadmap specific to Acqueon Dialer integration.

- Align outbound campaign management tools with the healthcare client’s customer engagement strategy.

- Incorporate compliance standards (TCPA, HIPAA, etc.) into dialer strategy and configurations.

Campaign Management and Optimization

- Partner with stakeholders to translate outbound campaign objectives into actionable dialer configurations.

- Oversee implementation of predictive, preview, and manual dialer modes.

- Leverage Acqueon analytics and reporting to inform product enhancements and drive engagement KPIs.

Stakeholder Engagement and Communication

- Act as liaison among internal IT, security, business teams, and Acqueon vendor stakeholders.

- Translate business requirements into detailed user stories with measurable outcomes.

- Champion best practices for contact strategies across sales, retention, and service campaigns.

Technical Oversight and Quality Assurance

- Ensure system configurations and integration with CRM platforms (e.g., Salesforce, Genesys Cloud) meet technical specifications.

- Work closely with developers and QA teams to maintain quality standards and minimize service disruptions.

- Monitor system health and manage incident resolution in collaboration with operations.

Scaled Agile Leadership

- Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives).

- Support Scaled Agile Framework (SAFe) practices across the delivery team.

- Foster a culture of continuous improvement and innovation within the team.

Data Privacy and Compliance

- Integrate governance policies into product design and deployment for TCPA and HIPAA adherence.

- Collaborate with legal and compliance teams to maintain audit readiness across outbound communications.

Key Skills and Competencies

- Acqueon Expertise: Deep experience with Acqueon Campaign Manager, List Management, Outbound Dialer, and real-time reporting dashboards.

- Telephony Integration: Familiarity with contact center platforms (Genesys, Cisco UCCE/UCCX, or Five9).

- Agile Product Ownership: Experience in backlog grooming, sprint planning, and leading Agile teams in a technical product setting.

- Analytical Thinking: Ability to interpret complex campaign data to influence strategic decisions.

- Cross-Functional Leadership: Skilled in guiding developers, QA, business analysts, and vendor partners to deliver shared outcomes.

Qualifications

- Bachelor’s Degree in Computer Science, Information Technology, or related technical field.

- 8+ years of experience as a Product Owner or Business Analyst in telecom, call center, or customer engagement platforms.

- 2+ years of hands-on experience with Acqueon Dialer or outbound engagement platforms.

- Strong understanding of campaign lifecycle management, lead segmentation, and dialer compliance rules.

Why Join Us

At Razor Talent, you'll work at the intersection of technology and health care innovation. Supporting our healthcare client’s mission, your role will directly impact member experience and engagement outcomes. We offer:

- Competitive compensation

- 401K with match

- Opportunities for growth in a fast-paced, mission-driven environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management and Information Technology

• Industries

  Hospitals and Health Care, Insurance, and IT Services and IT Consulting

Referrals increase your chances of interviewing at RAZOR by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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