Acoustics Customer Success & Support Specialist

Zippertubing Company; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation/Paid time off

Medical, Dental, Vision

401K with match

Life / AD&D insurance

Job summary

Techlite, a division of Zippertubing, seeks an Acoustics Customer Support Associate in Tempe, AZ for a full-time onsite role supporting B2B customers from quote through delivery.

Responsibilities include order processing, maintaining CRM records, and coordinating with engineering and sales to ensure accurate orders and timely communication. Strong attention to detail and cross-functional collaboration are essential.

Qualifications

• 2+ years in a customer-facing or order-processing role
• Bachelor’s degree preferred but not required; equivalent work experience will be considered
• Experience supporting customized or engineered-to-order products is a plus
• Ability to multi-task and manage priorities
• Strong math, computer, and documentation skills
• Good verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Willingness to learn products and processes and excel in a fast-paced environment

Responsibilities

• Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
• Build trusted relationships by providing responsive, professional service
• Keep customers informed throughout the order lifecycle
• Ensure the solution complies with customer specifications
• Serve as a primary contact for inbound inquiries and onsite visitors
• Review and process quotes and orders for completeness before production
• Manage orders on hold for PO revisions or payments
• Provide complete details of custom inquiries to Technical Sales, Quality, and Engineering
• Manage cancellations or changes in sales orders and communicate updates
• Maintain accurate records of customer interactions
• Process RMAs and perform related duties as needed
• CRM queue management
• Accurate payment processing for orders and samples
• Identify opportunities to improve processes and customer experience

Skills

Customer service

Order processing

Attention to detail

Communication

Multi-tasking

Cross-functional collaboration

Learning products and processes

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Techlite, a division of Zippertubing, seeks an Acoustics Customer Support Associate in Tempe, AZ for a full-time onsite role supporting B2B customers from quote through delivery.

Responsibilities include order processing, maintaining CRM records, and coordinating with engineering and sales to ensure accurate orders and timely communication. Strong attention to detail and cross-functional collaboration are essential.