ACH & Wire Operations Assistant Manager

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Annual bonus program

Education and Tuition Reimbursement

Employee Stock Ownership

Job summary

Arrow Financial Corporation seeks an experienced professional to join Deposit Services as Assistant Manager for ACH & Wire operations. You will supervise ACH transactions and wire transfers, ensuring accuracy, regulatory compliance, and strong internal controls in a fast-paced banking environment.

The role provides managerial oversight, coaching, and development of ACH and Wire Specialists, with emphasis on SOX, NACHA rules, and process improvements.

Qualifications

• Associate’s degree or equivalent banking experience.
• Minimum 4 years banking experience.
• 1 year of supervisory experience preferred.
• AAP certification required.

Responsibilities

• Supervise the accurate and timely processing of ACH transactions including origination, RDFI responsibilities, returns, reversals and exception processing.
• Oversee daily domestic and international wire transfer operations including callbacks and issue resolution.
• Provide coaching and performance feedback to ACH and Wire Specialists to ensure regulatory and departmental standards.
• Manage the annual ACH risk review process for originators and third-party processors.
• Ensure compliance with NACHA, SOX, OFAC, BSA/AML, Regulation E and internal policies.
• Research and implement regulatory changes to maintain compliance and support payment modernization.
• Drive fraud prevention and risk mitigation by identifying and remediating indicators and red flags.
• Support testing and training related to new payment technologies and processes.
• Collaborate with management to improve efficiency, service quality, and controls.

Skills

Detail orientation

Strong communication

Operational efficiency

Analytical skills

Regulatory knowledge

Education

Associate’s degree in banking

AAP certification

Tools

Microsoft Office

Banking software

Job description

Arrow Financial Corporation seeks an experienced professional to join Deposit Services as Assistant Manager for ACH & Wire operations. You will supervise ACH transactions and wire transfers, ensuring accuracy, regulatory compliance, and strong internal controls in a fast-paced banking environment.

The role provides managerial oversight, coaching, and development of ACH and Wire Specialists, with emphasis on SOX, NACHA rules, and process improvements.