ACH Manager

Fulton Bank; Lancaster (Lancaster County); Hybrid; USD 91,000 - 152,000; Full time

Benefits offered by this job

Medical plans

401(k) program

PTO and holidays

Educational assistance

Wellness program

Job summary

Fulton Bank is seeking a seasoned leader to head the ACH operations team, steering daily processing, risk management, and continuous improvement initiatives. The role emphasizes strong leadership, cross-functional collaboration, and adherence to regulatory standards within a large bank environment.

You will manage a high-performing team, set operational strategy, and drive efficiencies while ensuring quality service for consumer and commercial customers.

Qualifications

• Bachelor's Degree or equivalent experience.
• 10+ years supervisory experience in Bank Operations.
• 5+ years ACH Processing.
• Accredited ACH Professional (AAP) preferred.

Responsibilities

• Direct operations of all support functions to ensure maximum operating efficiency and effectiveness including customer support, operations, risk and compliance.
• Develop, implement, and manage the overall operational strategy for the business unit; evaluate workflow and opportunities for increased efficiencies.
• Recruit, develop, mentor, lead and manage a high performing team; provide guidance to managers and partner with HR on employment matters.
• Establish and monitor processes, policies and procedures in consideration with regulatory and network requirements.

Skills

Leadership

Operations management

ACH processing

Risk management

Process improvement

Education

Bachelor's Degree in Business or related

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows DC, DE, MD, NJ, PA, VA. Must have the ability to be onsite at our Mount Laurel, NJ location.

Lead strategic and day to day operations in the ACH area to include ACH Originations, ACH Exceptions/Risk Management. Ensure optimal processing processes and technology solutions that provide a high level of quality, and delivery to our company's Consumer and Commercial Customers. Lead continuous improvement practices for new and existing processing protocols. Maintain communications with management, staff, and third party partners associated with service levels, changes and business priorities. Ensure compliance and risk management for all ACH transactions and processes. Provide leadership through coaching, mentoring and development of management, and employees to drive employee engagement, overall job satisfaction and achievement of business initiatives. Develop employee Establish and monitor processes, policies and procedures in consideration with regulatory and network requirements.

• Direct operations of all support functions to ensure maximum operating efficiency and effectiveness including but not limited to customer support, operations, risk and compliance
• Develop, implement, and manage the overall operational strategy for the business unit, evaluate workflow, create and drive alternative process approaches, and evaluate to discover opportunities for increased efficiencies
• Recruit, develop, mentor, lead and manage a high performing team that supports the overall growth and customer experience for the company, provide guidance and coaching to subordinate managers regarding employee management and development, review and approve recommended employee actions and partner with Human Resources to resolve employment related matters

Education

Bachelor's Degree or the equivalent experience. Specialty Business or other applicable. (Required)

Required Experience

10 or more years Supervisory experience in Bank Operations.

5 or more years ACH Processing.

Certifications

Accredited ACH Professional (AAP) (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $91,000.00 - $151,600.00 annually.

Additional Compensation Components

• This job is eligible to receive equity in the form of restricted stock units.
• This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.