Accounts Receivable Team Lead: Coach & Denial Resolution

Integrated Pain Associates

Killeen (TX)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Integrated Pain Associates in Killeen, TX is seeking an Accounts Receivable Team Lead to guide the daily A/R and denial follow-up activities while handling a defined account workload. You will monitor workflows, coach staff, and escalate operational risks to ensure timely reimbursement across professional and facility billing.

The role emphasizes strong payer knowledge, consistent follow-through, and balancing team leadership with hands-on account resolution.

Qualifications

Minimum of three years of progressive medical billing, insurance follow-up, denial management, underpayment, or healthcare collections experience.
Two or more years of formal or informal team-lead, training, quality-review, or supervisory experience in revenue cycle operations.
Experience with EHR, clearinghouse tools, payer portals, analytics, and denial work-queue platforms.

Responsibilities

Direct daily workflow, assign and rebalance work, communicate priorities, and ensure adequate coverage of assigned payer, location, aging, and denial work queues.
Serve as the first escalation point for account-resolution questions, payer follow-up barriers, workflow concerns, and complex claims requiring additional review.
Provide onboarding, training, coaching, and ongoing support to A/R staff.
Monitor attendance, schedule adherence, productivity, quality, and conduct; escalate patterns as needed.
Maintain accurate activity notes and ensure clear handoffs for unresolved balances.