Accounts Receivable Supervisor

FirstService Residential; Irvine (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K match

Paid time off

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential is seeking an Accounts Receivable Supervisor to lead the AR team within the Client Accounting Department. The role focuses on accuracy, timely resolution of inquiries, and ensuring proper processing of charges and cash receipts.

You will mentor staff and maintain AR procedures while producing monthly reports and coordinating delinquency actions as needed. This is a full-time, on-site position in Irvine, CA.

Qualifications

• Bachelor's Degree preferred.
• 4+ years accounting experience required.
• 2+ years experience managing direct reports.

Responsibilities

• Lead AR team to 100% accuracy and resolve issues.
• Answer inquiries within 24 hours and escalate as needed.
• Process recurring and non-recurring charges to homeowner accounts.
• Ensure daily cash receipts and exceptions are processed.
• Maintain AR procedure manual and current processes.
• Provide monthly reports and staff scheduling updates.
• Reconcile GL items monthly and address deficiencies.

Skills

MS Word

MS Excel

MS Outlook

Communication skills

Education

Bachelor's degree, preferred

4+ years accounting experience

2+ years managing direct reports

Tools

Microsoft Office Suite

Accounting software

Job description

Description

Job Overview

The Accountants Receivable Supervisor is a member of the leadership group in FirstService Residential's Client Accounting Department, the AR Supervisor ensures excellent service is delivered to internal and external clients. This position involves a mixture of detail-oriented process activity and leadership ability. The AR Supervisor will lead the AR team towards 100% accuracy and role model excellent problem solving and issue resolution skills.

Compensation

$70,304 - $75,000

Your Responsibilities

• Ensure all homeowner, board member, and community manager inquires regarding account status or transaction details are answered by the team within 24 hours. Personally handle all issues elevated to the Manager level. Use tact, creativity and follow-up skills to ensure all issues / questions / concerns are completely resolved.
• Quickly learn FirstService Residential's accounting system &nark) and other proprietary tools and become an expert in their application.
• Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts.
• Ensure daily cash receipts and exceptions are process daily. Retrieve and process daily returned items. May delegate processing to AR Leads.
• Ensure assessment statement mailings are processed timely and accurately. This includes the assessment bill-up, reconciliation, coupon generation, transmission of billing data to outsourced statement and/or coupon production company and proofing data before it is mailed.
• Responsible for ensuring that all of the appropriate delinquency actions, as outlined in an association's delinquency policy, are carried out by staff. Review delinquency reports prepared by staff monthly and ensure staff adhere to assigned due dates.
• Ensure all attorney payments are process and posted in a timely manner.
• Production of proposed delinquency policies on all new associations.
• Ensure generation and accuracy of monthly late fees for 15, 30, 16 and 20 day policies. May delegate processing to AR Leads.
• Responsible for electronic storage of all AR documentation
• Ensure Jenark and Connect unit and resident data stay in sync. Review exceptions on a monthly basis.
• Ensure timely set up of new owners in accounting software.
• Maintain AR procedure manual and ensure processes are kept current.
• Responsible to provide monthly counts via CARIA for statements and reminder notices for Corporate Accounting. As well as counts for ACH and E-statement items.
• Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits and Bankruptcies.
• Responsible for creating and distributing monthly deadline and phone schedule to AR Staff.
• Responsible for updating Jenark Building and RC File with approved delinquency policies, monitoring schedules, and update reporting codes.
• Review of delinquency documents on take over associations.
• Assume responsibility for performance or duties for sick or vacationing personnel, as necessary.
• Produce title searches as required.
• Responsible for review of terminated association items completed by staff when necessary (as listed on AR termination checklist).
• Responsible for ensuring AR manager tasks are handled on a timely basis for all terminated clients.
• Develop / train staff. Delegate appropriately.
• Responsible for reconciling all GL researched items on a monthly basis; address deficiencies where noted.
• Review staff payroll submissions.
• Timely for work and meetings. Other duties as assigned.
• Post monthly report of assigned DQ deadlines and report on any deadlines missed.
• Other duties assigned as necessary.

Skills & Qualifications

• Proficient in Microsoft Applications, especially Word, Excel and Outlook.
• Excellent written and verbal communication skills.

Education & Experience

• Bachelor's Degree, preferred
• 4+ years accounting experience
• 2+ years performance managing direct reports

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively to work with staff and internal/external clients.

Supervisory Responsibilities

• Train and develop the team
• Delegate task

Tools & Equipment Used

• General office equipment

Travel

• Travel to local/regional offices when necessary.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.