Onsite Property Administrator

FirstService Residential; Cameron Park (CA); Presencial; USD 71 635 000 - 77 366 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision plans (ful

401K match

Time off including vacation, sick, and

Pet insurance available

Tuition reimbursement

Resumo da oferta

FirstService Residential is seeking an Onsite Property Administrator to support association operations at the onsite facility, handling front desk duties, facility reservations, fitness center monitoring, pool check-ins, and related administrative tasks.

The role requires strong customer service, ability to manage multiple tasks, proficiency with Microsoft Office and Canva for newsletters, and comfortable interacting with residents and board members.

Qualificações

• Some college or technical education.
• Previous customer service experience.
• Proficient with Connect, MS Outlook, Word, and Excel.
• Bilingual Spanish is helpful.
• Excellent math, analytical, and communication skills.

Responsabilidades

• Coordinate and administer facility usage including access fobs and gate controls.
• Handle front desk operations and customer service calls.
• Update newsletters and notices using Canva; maintain resident portal and Wix site.
• Process ARC applications and registrations; manage inquiries via phone/email/walk-in.
• Produce reports and assist with events and community communications.

Conhecimentos

Connect

Microsoft Outlook

Word

Excel

Customer service

Multitasking

Bilingual Spanish

Formação académica

Some college or technical education

Ferramentas

Canva

SmartWebs

Wix

Descrição da oferta de emprego

Job Overview

The Onsite Property Administrator supports the operations of the association through customer support at the onsite facility which may include front desk reception duties, facility reservations, fitness center monitoring, pool check-ins and administrative functions.

Compensation

$25-27/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

Job responsibilities include the following. Other requirements may be assigned.

Coordinate and Administer Facility Usage

• Assist in providing new and replacement access fobs to residents.
• Assist in gate controls.
• Assist in monitoring adherence to facility policies and guidelines.
• Respond to homeowner inquiries regarding facility usage.
• Responsible for registering, recording, and monitoring facility rentals.
• Assist in the implementation of all Association and FirstService Residential sponsored community events when requested.
• Assist with Business Center issues.
• Demonstrate and monitor the operation of the multi-media equipment by homeowners and their guests.

Fiscal

• Responsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy.

Administrative

• Responsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary.
• Handle customer service calls and issue corresponding work orders, in accordance with established procedures. Update and communicate work order status to homeowner, up to and including homeowner satisfaction calls.
• Input inquiries for all interactions with residents via phone, email, or walk-in.
• Work with resident newsletter committee to compile, format, edit, print, and distribute Community Newsletter using Canva.
• Create flyers and other Community notices using Canva.
• Accept and review the ARC application for completeness.
• Log in SmartWebs, Work with homeowners to ensure all necessary documents are received.
• Update the Community Resident portal as well as the Wix website.
• Attend monthly Social Committee meetings. Assist and collaborate with Committee chairs to create a calendar of Lodge functions throughout the year.
• Receive all material delivered to the onsite office, process it, and forward it to the responsible parties.
• Handle all aspects of the issuance of resident identification access cards, gate remotes, resident registration, and maintain appropriate computer and paper files.
• Maintain lost and found depository.
• Monitor and report any violators of the policies and guidelines to the Compliance and Architectural Coordinator.
• Must be able to handle multiple tasks concurrently.
• Produce reports on specific dates for such items as vacation watch, age verification, etc.

Skills & Qualifications

• Must be knowledgeable and adept with Connect, Microsoft Outlook, Word, and Excel.
• Professional attire required.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must be able to sit at a desk for long periods of time.
• Must have excellent customer service skills.
• Proactive in seeking additional work when assigned tasks are completed.
• Proficient in English
• Bilingual Spanish is helpful.
• Excellent general math skills.
• Excellent reasoning ability and analytical skills.

Education & Experience

• Some college or technical education.
• Previous customer service experience.

Physical Requirements And Working Environment

• Must be able to lift 25 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Verbal ability to effectively communicate with homeowners, co-workers, and Board members.
• Writing ability to formulate effective correspondence necessary to perform the job.
• Must have use of vehicle, possess current driver’s license and state-mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear in order to receive telephone calls and voicemail messages.
• Must be able to sit for long periods of time, keyboarding in front of a computer terminal.
• Must be mobile in order to move around the office in order to make copies, send mail and faxes, and oversee facility usage in the Clubhouse.

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Occasional overtime may be required.

Consistent, punctual, and regular attendance required.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.