Accounts Receivable Manager

FirstService Residential; Irvine (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid time off and holidays

Tuition reimbursement

Pet insurance

Legal services

Employee wellbeing support

Health savings account

Flexible spending account

Job summary

FirstService Residential is seeking an Accounts Receivable Manager in Irvine, CA to lead the AR team in delivering accurate, timely client accounting services. You will oversee routine billing, delinquency processing, and reporting while modeling strong problem solving and leadership.

The role requires 4+ years in accounting with management experience; proficiency in Microsoft Office and solid communication skills are essential.

Qualifications

• Bachelor’s degree preferred with 4+ years accounting experience and management exposure.

Responsibilities

• Lead AR team to 100% accuracy and resolve issues promptly.
• Learn and become expert in Jenark accounting system and proprietary tools.
• Process recurring and non-recurring charges to homeowner accounts.
• Manage daily cash receipts, exceptions, and delinquency actions per policy.
• Produce monthly reports and maintain AR documentation and manuals.

Skills

Microsoft Office

Communication skills

Time management

Education

Bachelor's degree

Job description

Description

The Accounts Receivable Manager is a member of the leadership group in FirstService Residential’s Client Accounting Department, the AR Manager ensures excellent service is delivered to internal and external clients. This position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team towards 100% accuracy and role model excellent problem solving and issue resolution skills.

Compensation

$70,304-$80,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Ensure all homeowner, board member, and community manager inquires regarding account status or transaction details are answered by the team within 24 hours. Personally handle all issues elevated to the Manager level. Use tact, creativity and follow-up skills to ensure all issues / questions / concerns are completely resolved.
• Quickly learn FirstService Residential’s accounting system (Jenark) and other proprietary tools and become an expert in their application.
• Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts.
• Ensure daily cash receipts and exceptions are process daily. Retrieve and process daily returned items. May delegate processing to AR Leads.
• Ensure assessment statement mailings are processed timely and accurately. This includes the assessment bill-up, reconciliation, coupon generation, transmission of billing data to outsourced statement and/or coupon production company and proofing data before it is mailed.
• Responsible for ensuring that all of the appropriate delinquency actions, as outlined in an association’s delinquency policy, are carried out by staff. Review delinquency reports prepared by staff monthly and ensure staff adhere to assigned due dates.
• Ensure all attorney payments are process and posted in a timely manner.
• Production of proposed delinquency policies on all new associations.
• Ensure generation and accuracy of monthly late fees for 15, 30, 16 and 20 day policies. May delegate processing to AR Leads.
• Responsible for electronic storage of all AR documentation.
• Ensure Jenark and Connect unit and resident data stay in sync. Review exceptions on a monthly basis.
• Ensure timely set up of new owners in accounting software.
• Maintain AR procedure manual and ensure processes are kept current.
• Responsible to provide monthly counts via CARIA for statements and reminder notices for Corporate Accounting. As well as counts for ACH and E-statement items.
• Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits and Bankruptcies.
• Responsible for creating and distributing monthly deadline and phone schedule to AR Staff.
• Responsible for updating Jenark Building and RC File with approved delinquency policies, monitoring schedules, and update reporting codes.
• Review of delinquency documents on take over associations.
• Assume responsibility for performance or duties for sick or vacationing personnel, as necessary.
• Produce title searches as required.
• Responsible for review of terminated association items completed by staff when necessary (as listed on AR termination checklist).
• Responsible for ensuring AR manager tasks are handled on a timely basis for all terminated clients.
• Responsible for reconciling all GL researched items on a monthly basis; address deficiencies where noted.
• Review staff payroll submissions.
• Post monthly report of assigned DQ deadlines and report on any deadlines missed.
• Other duties assigned as necessary.

Skills & Qualifications

• Proficient in Microsoft Applications, especially Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Timely for work and meetings.

Education and Experience

• Bachelor’s Degree preferred, 4+ years accounting experience, at least one year in management
• 2+ years performance managing direct reports

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively to work with staff and internal/external clients.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibilities

• Overseeing the Accounts Receivable team
• Develop / train staff. Delegate appropriately.

Tools & Equipment Used

• General office equipment

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a 'reasonable accommodation,' as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.