Accounts Receivable Specialist – Local/Remote Growth

Brookdale Senior Living in; Milwaukee (WI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages (hourly)

ID theft protection (voluntary)

Pet insurance (voluntary)

Paid Time Off (PT0)

Paid holidays (full-time)

Company provided life insurance

Job summary

Brookdale Senior Living is seeking an Accounts Receivable Specialist (Finance) to provide customer service and resolve billing issues for Brookdale customers and associates. The role requires at least one year of call center experience and knowledge of AR concepts, with strong Excel and Word skills.

The position is a local remote opportunity within 2.5 hours of Milwaukee, with comprehensive benefits and opportunities for professional development in a large, diverse employer.

Qualifications

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Experience with a multi-channel product environment is preferred.
• Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required.

Responsibilities

• Provides customer service and account resolution to Brookdale customers and associates to ensure exceptional service through timely resolution of customer account billing issues.
• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers with accurate billing information while maintaining customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.

Skills

Customer service

Communication

Detail oriented

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Brookdale Senior Living is seeking an Accounts Receivable Specialist (Finance) to provide customer service and resolve billing issues for Brookdale customers and associates. The role requires at least one year of call center experience and knowledge of AR concepts, with strong Excel and Word skills.

The position is a local remote opportunity within 2.5 hours of Milwaukee, with comprehensive benefits and opportunities for professional development in a large, diverse employer.