Accounts Receivable Specialist

Brookdale Senior Living in; Milwaukee (WI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages (hourly)

ID theft protection (voluntary)

Pet insurance (voluntary)

Paid Time Off (PT0)

Paid holidays (full-time)

Company provided life insurance

Job summary

Brookdale Senior Living is seeking an Accounts Receivable Specialist (Finance) to provide customer service and resolve billing issues for Brookdale customers and associates. The role requires at least one year of call center experience and knowledge of AR concepts, with strong Excel and Word skills.

The position is a local remote opportunity within 2.5 hours of Milwaukee, with comprehensive benefits and opportunities for professional development in a large, diverse employer.

Qualifications

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Experience with a multi-channel product environment is preferred.
• Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required.

Responsibilities

• Provides customer service and account resolution to Brookdale customers and associates to ensure exceptional service through timely resolution of customer account billing issues.
• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers with accurate billing information while maintaining customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.

Skills

Customer service

Communication

Detail oriented

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Accounts Receivable Specialist (Finance)

Local Remote Position: To be considered you MUST live 2.5 hours within the greater Milwaukee area

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Education and Experience

High school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.

Certifications, Licenses, and Other Special Requirements

None

Management/Decision Making

Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and Skills

Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug‑free workplace.

The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues.

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.