Accounts Receivable Specialist — Customer-Focused Collections

Kyocera Mita America; Wilmington (MA); On-site; USD 54,000 - 73,000; Full time

Job summary

Kyocera Document Solutions New England is seeking an Accounts Receivable/Collections Specialist in Massachusetts to manage aging accounts, follow up with customers for payment, and prepare detailed billing information for internal departments.

You will maintain customer contact data, process payments, and coordinate with sales and collections agencies as needed to ensure timely cash flow. Strong communication and MS Office skills required.

Qualifications

• High School Diploma or GED.
• Previous accounts receivable experience.
• Excellent verbal and written communication skills.
• Ability to read and comprehend instructions, correspondence, and memos.
• Intermediate computer skills, including knowledge of MS Outlook, Word, and Excel.

Responsibilities

• Responsible for managing the aging of accounts assigned timely, effective, and professional
• Follow up with customers via phone or email to collect outstanding debt
• Provides details of invoice specific to customers and forwards any billing updates to appropriate departments
• Records daily collection activity by updating specific and relevant notes to each account
• Reviews credit holds and determines if a call or order can be released.
• Contacts customer for payment status and informs account sales rep if an account is being held for non-payment
• Reviews payment history, compiles details on checks, ACH payments and invoices posted
• Prepares and submits accounts to 3rd party collections agency as needed
• Maintains and updates customer contact database, billing method, portal enrollments
• Generate and submit regular reports on the status of unpaid accounts
• Print and mail out customer’s statements monthly
• Opens incoming payments and prepares summary of daily total check deposits

Skills

Accounts receivable experience

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Kyocera Document Solutions New England is seeking an Accounts Receivable/Collections Specialist in Massachusetts to manage aging accounts, follow up with customers for payment, and prepare detailed billing information for internal departments.

You will maintain customer contact data, process payments, and coordinate with sales and collections agencies as needed to ensure timely cash flow. Strong communication and MS Office skills required.