Accounts Receivable Coordinator

Kyocera Mita America; Wilmington (MA); On-site; USD 54,000 - 73,000; Full time

Job summary

Kyocera Document Solutions New England is seeking an Accounts Receivable/Collections Specialist in Massachusetts to manage aging accounts, follow up with customers for payment, and prepare detailed billing information for internal departments.

You will maintain customer contact data, process payments, and coordinate with sales and collections agencies as needed to ensure timely cash flow. Strong communication and MS Office skills required.

Qualifications

• High School Diploma or GED.
• Previous accounts receivable experience.
• Excellent verbal and written communication skills.
• Ability to read and comprehend instructions, correspondence, and memos.
• Intermediate computer skills, including knowledge of MS Outlook, Word, and Excel.

Responsibilities

• Responsible for managing the aging of accounts assigned timely, effective, and professional
• Follow up with customers via phone or email to collect outstanding debt
• Provides details of invoice specific to customers and forwards any billing updates to appropriate departments
• Records daily collection activity by updating specific and relevant notes to each account
• Reviews credit holds and determines if a call or order can be released.
• Contacts customer for payment status and informs account sales rep if an account is being held for non-payment
• Reviews payment history, compiles details on checks, ACH payments and invoices posted
• Prepares and submits accounts to 3rd party collections agency as needed
• Maintains and updates customer contact database, billing method, portal enrollments
• Generate and submit regular reports on the status of unpaid accounts
• Print and mail out customer’s statements monthly
• Opens incoming payments and prepares summary of daily total check deposits

Skills

Accounts receivable experience

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Overview

When you join Kyocera Document Solutions New England you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency, all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2026. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Accounts Receivable/Collections Specialist your customers are both the KDSNE customers as well as your fellow co-workers. It is important to maintain excellent customer service representation to both groups.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Responsible for managing the aging of accounts assigned timely, effective, and professional
• Follow up with customers via phone or email to collect outstanding debt
• Provides details of invoice specific to customers and forwards any billing updates to appropriate departments
• Records daily collection activity by updating specific and relevant notes to each account
• Reviews credit holds and determines if a call or order can be released.
• Contacts customer for payment status and informs account sales rep if an account is being held for non-payment
• Reviews payment history, compiles details on checks, ACH payments and invoices posted
• Prepares and submits accounts to 3rd party collections agency as needed
• Maintains and updates customer contact database, billing method, portal enrollments
• Generate and submit regular reports on the status of unpaid accounts
• Print and mail out customer’s statements monthly
• Opens incoming payments and prepares summary of daily total check deposits

Qualifications

• High School Diploma or General Education Degree (GED).
• Previous accounts receivable experience.
• Excellent verbal and written communication skills.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Intermediate computer skills, including knowledge of MS Outlook, Word, and Excel.

The typical pay range for this role is $54,000 -$73,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions New England is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions New England is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.