Accounts Receivable Specialist, Collections

Visual Edge IT; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

PTO and seven paid holidays

Medical, Dental, Vision + Life

401K with company match

Job summary

Visual Edge IT is seeking an Accounts Receivable Specialist with a strong emphasis on collections to join our Finance team. The role focuses on ownership of customer account follow-up, proactive collection activities, and accurate billing to support healthy financials and excellent customer experience.

The ideal candidate has 2+ years in AR/collections, strong communication skills, and proficiency with ERP systems and Microsoft Office. Pacific Time Zone residents are preferred for this position.

Qualifications

• Minimum of 2 years in accounts receivable, collections, or related finance roles.
• Strong ability to resolve discrepancies and improve cash flow.
• Experience with ERP systems and invoicing processes.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Proactively manage accounts receivable aging by contacting customers to resolve past-due balances.
• Conduct collection calls and emails with professionalism and persistence.
• Research payment discrepancies, unapplied cash, short pays, and disputed invoices.
• Process invoices and statements for mailing and ensure prompt delivery to customers.
• Follow up on returned mail and obtain corrected customer contact information.
• Assist customers with invoice requests, credit card payments, and general billing inquiries.
• Redirect customer questions to internal departments to resolve issues.
• Maintain accurate notes in the ERP/accounting system.
• Identify trends or root causes affecting collections and escalate as needed.
• Support AR team with additional tasks and projects.

Skills

Collections skills

Detail-oriented

Communication skills

Microsoft Office

Education

High school diploma or equivalent

College degree preferred

Tools

ERP systems

E-Automate

Job description

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

Candidates must reside in the Pacific Time Zone (PST) to be considered for this position.

Are you an organized, detail-oriented finance professional who thrives on resolving discrepancies, improving cash flow, and building positive relationships with customers? Visual Edge IT is seeking a driven Accounts Receivable Specialist with a strong emphasis on collections to join our growing Finance team.

In this role, you will take ownership of customer account follow-up, proactively drive collection activities, and ensure accurate and timely billing. Your work will help maintain healthy financial operations while supporting an exceptional customer experience.

Primary Responsibilities

• Proactively manage accounts receivable aging, contacting customers to resolve past-due balances and secure timely payment.
• Conduct collection calls and email outreach with professionalism, accuracy, and persistence.
• Research and address payment discrepancies, unapplied cash, short pays, and disputed invoices.
• Process invoices and statements for mailing and ensure prompt delivery to customers.
• Follow up on returned mail and obtain corrected customer contact information.
• Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.
• Redirect customer questions to appropriate internal departments when necessary to resolve issues.
• Maintain accurate notes and documentation within the ERP or accounting system.
• Identify trends, recurring issues, or root causes impacting collection efforts and elevate as needed.
• Support the Accounts Receivable team with additional tasks and projects as assigned.

Knowledge, Skills, And Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles.
• Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers.
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Positive, proactive attitude with a commitment to resolving issues quickly and effectively.
• Strong problem solving skills and ownership mindset.
• Proficiency with Microsoft Office Suite.
• Experience with accounting or ERP systems required; E-Automate experience is a plus.

At Visual Edge IT, We Are Proud To Provide

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.