Accounts Receivable Specialist

Inpro; Muskego (WI); On-site; USD 52,000 - 64,000; Full time

Job summary

Inpro is seeking an Accounts Receivable Specialist to manage customer accounts, improve cash flow, and deliver excellent service. You will collaborate with sales, customer service, and internal teams to resolve payment issues and maintain positive relationships.

A proactive, results-oriented mindset is essential for meeting collection goals. The role emphasizes communication, problem solving, and accuracy in handling statements, invoices, and account histories within a fast-paced finance

Qualifications

• Strong verbal and written communication skills are essential.
• Experience building relationships and handling customer inquiries.
• Ability to resolve payment issues and balance customer service with company goals.

Responsibilities

• Accounts Receivable & Collections – manage a territory of customer accounts using aging reports.
• Contact customers regarding overdue invoices via phone, email, and approved channels.
• Document collection activities, payment commitments, and account status updates.
• Achieve and maintain collection performance goals, including high receivables collection rate.
• Monitor delinquency trends and escalate issues as appropriate.
• Investigate and resolve invoice disputes and payment issues; collaborate with internal teams.
• Provide customers with statements, invoices, and account histories as needed.
• Assist with release decisions on credit holds and identify risks.

Skills

Verbal communication

Written communication

Relationship building

Problem solving

Time management

Attention to detail

Job description

JOB REQUIREMENTS: Description Join Our Finance Team Are you a skilled communicator who enjoys building relationships, solving problems, and driving results? We are seeking a motivated Accounts Receivable Specialist to play a key role in managing customer accounts, improving cash flow, and delivering exceptional customer service. In this position, you will work closely with customers, sales teams, and internal departments to resolve payment issues, maintain positive business relationships, and ensure the timely collection of outstanding receivables. If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

What You’ll Do

• Accounts Receivable & Collections – Proactively manage an assigned territory of customer accounts using aging reports and collection tools.
• Contact customers regarding overdue invoices through phone, email, and other approved communication channels.
• Document collection activities, payment commitments, and account status updates.
• Achieve and maintain collection performance goals, including a current receivables percentage of 70% or higher.
• Monitor customer accounts for delinquency trends and escalated concerns as appropriate.
• Customer Service & Problem Resolution – Investigate and resolve invoice disputes, billing discrepancies, proof-of-delivery requests, and payment issues.
• Partner with customers to identify solutions that support timely payment while preserving positive business relationships.
• Provide customers with statements, invoices, account histories, and other supporting documentation as needed.
• Work collaboratively with Sales, Customer Service, Contract Administration, and other internal teams to resolve account-related concerns.
• Credit & Risk Management – Review and monitor customer credit holds and assist with release decisions when appropriate. Identify potential credit risks and communicate concerns to management. Recommend additional collection actions, including third-party collection placements when necessary.

What Makes You Successful

The ideal candidate is a relationship builder who combines strong communication skills with a results-oriented approach. You are comfortable having difficult conversations, resolving customer concerns, and balancing customer satisfaction with company objectives.

Key Competencies

• Strong verbal and written communication skills
• Excellent negotiation and conflict-resolution abilities
• Ability to build trust and maintain professional customer relationships
• Strong organizational and time-management skills
• Analytical problem-solving and decision-making capabilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated with the ability to work independently
• Continuous improvement mindset with a willingness to embrace change

Inpro is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.