Accounts Receivable Specialist

Forestfamily; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Forest Family Dentistry in Austin, TX is seeking an experienced Accounts Receivable Specialist to join our team. This onsite role emphasizes dental insurance knowledge, patient AR, and delivering outstanding customer service.

You will audit insurance claims, post payments (EFTs and checks) in Open Dental, follow up on balances, and work with patients to resolve payment issues. Forest Family Dentistry is a privately owned practice with five Austin-area locations and a commitment to friendly,

Qualifications

• 1+ years of experience in dental billing or AR.
• Strong understanding of dental insurance and payments.
• Ability to work independently and in a team.

Responsibilities

• Audit insurance claims, post payments (EFTs and checks) in Open Dental.
• Follow up on outstanding balances and aging accounts.
• Explain account balances and insurance coverage to patients.
• Send billing statements and verify new or existing plans.
• Collaborate with the Accounts Team to meet AR goals.

Skills

Dental billing experience

Customer service

Teamwork

Tools

Open Dental

Job description

Forest Family Dentistry is a privately owned general dentistry practice that opened in 2013. Forest Family Dentistry has 5 locations throughout the Austin area.

About the role

• Forest Family Dentistry is seeking an experienced Accounts Receivable Specialist to join our team. The ideal candidate will have working knowledge of dental insurance, patient A/R and Open Dental. The perfect candidate will be able to audit insurance claims, post insurance payments, follow up on outstanding balances, and work with patients to resolve payment issues, while maintaining the core values of FFD and delivering outstanding customer service. This is an onsite position only. No remote applicants accepted.

What you'll do

• Work closely with the Accounts Team and Accounts Manager to meet goals and improve Accounts Receivable metrics.
• Post insurance payments (EFT’s and Checks) and patient payments accurately in Open Dental.
• Verify new or existing insurance plans to provide accurate estimates
• Review patient accounts regularly to identify overdue balances and aging accounts.
• Communicate with patients to explain account balances, insurance coverage, and outstanding amounts while maintaining a positive rapport and minimizing conflicts.
• Send billing statements.

Qualifications

• 1+ years of experience in dental preferred.
• Experience with billing, accounts receivable, or related roles, with a strong understanding of dental insurance and payments.
• Ability to work independently and as part of a team.