Accounts Receivable Services Lead — Team Coaching & QA

Med-Metrix; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Med-Metrix is seeking a Supervisor, Accounts Receivable Services to oversee the AR team, manage daily activities, and ensure timely collections while maintaining HIPAA compliance. The role emphasizes staff training, QA reviews, and collaboration with leadership to resolve issues.

The position requires 3+ years in hospital billing environments, strong MS Office skills, and excellent communication. This role supports the organization in a healthcare setting with confidential patient data handling.

Qualifications

• 3+ years experience in a hospital business office setting or similar setting.
• Experience in Hospital/Facility billing and Home Infusion billing.
• Ability to work well individually and in a team environment.
• Must be reliable, responsible, goal oriented and flexible.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Excellent written and verbal communication skills required.

Responsibilities

• Monitor and coordinate follow up activities to ensure work assignments are equitable and accounts receive timely follow up and collection goals are met.
• Perform weekly QA review of their team’s work.
• Weekly review of staff productivity reports.
• Provide weekly staff productivity updates to the AR Analyst.
• Provide assistance/resolution to external and internal client inquiries.
• Prepares and maintains reports or logs as required.
• Maintain a current working knowledge of all healthcare related issues and regulations.
• Identify issues and work with the manager and director to get them resolved.
• Provide training, monitoring and feedback as well as disciplinary action as necessary.
• Maintain a professional attitude.
• Maintain confidentiality at all times.
• Monitor their teams attendance and PTO usage.
• Other duties as assigned.
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion.
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients' protected health information (PHI) only in accordance with HIPAA standards and enforce such for all direct reports.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team

Skills

Hospital billing

Accounts receivable management

Interpersonal skills

HIPAA compliance

Communication

Problem solving

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Supervisor, Accounts Receivable Services to oversee the AR team, manage daily activities, and ensure timely collections while maintaining HIPAA compliance. The role emphasizes staff training, QA reviews, and collaboration with leadership to resolve issues.

The position requires 3+ years in hospital billing environments, strong MS Office skills, and excellent communication. This role supports the organization in a healthcare setting with confidential patient data handling.