Accounts Receivable Operations Leader

Med-Metrix; Parsippany-Troy Hills (NJ); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Med-Metrix is seeking a Manager, Accounts Receivable Services to oversee the daily activities of the AR team, including management, staff training, and client relationship maintenance. The role ensures timely, accurate account handling and adherence to HIPAA and healthcare regulations.

Responsibilities include monitoring AR performance, ensuring equitable work assignment, and producing monthly client reports. Travel to Med-Metrix locations and client sites is occasionally required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years’ experience in a physician business office setting or similar setting
• Must be reliable, responsible, goal oriented and flexible
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Responsibilities

• Monitors client inventory and insures that accounts are worked timely and accurately and collection goals are met
• Monitors and coordinates follow up activities to ensure work assignments are equitable
• Insures that their team meets established quality and productivity standards and that necessary steps are taken to address those not meeting the standards
• Insures that their supervisors are performing timely and accurate productivity and quality monitoring according to the department’s established policies
• Insures that client specific policies and procedures are documented and followed by the team
• Monitor’s client AR and proactively takes action to address any areas that are below acceptable standards
• Provide assistance/resolution to external and internal client inquiries
• Prepares and maintains reports or logs as required
• Assists with the preparation of monthly client reporting
• Regularly monitors Smartfeed assignments in the MPower Workflow system and insures that accounts are appropriately assigned to Smartfeeds. Insures that any issues identified are brought to the attention of the Director or Vice President as well as Customer Support
• Reviews contract pricing where applicable and insures that any issues identified are brought to the attention of the director and the contract management team
• Maintain a current working knowledge of all healthcare related issues and regulations
• Identifies issues and works with the Vice President to get them resolved
• Provide training, monitoring and feedback as well as disciplinary action as necessary
• Maintain a professional attitude
• Maintain confidentiality at all times
• Monitor team attendance and PTO usage
• Other duties as assigned by their management team
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team
• Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion

Skills

Interpersonal skills

Written communication

Verbal communication

Problem solving

Urgency and results orientation

Integrity

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Manager, Accounts Receivable Services to oversee the daily activities of the AR team, including management, staff training, and client relationship maintenance. The role ensures timely, accurate account handling and adherence to HIPAA and healthcare regulations.

Responsibilities include monitoring AR performance, ensuring equitable work assignment, and producing monthly client reports. Travel to Med-Metrix locations and client sites is occasionally required.