Accounts Receivable Resolution Specialist

Ryan Transportation; Overland Park (KS); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Fully paid healthcare

Dental & vision benefits

401(k) contributions

Volunteer time off

Job summary

Shamrock Trading Corporation, headquartered in Overland Park, Kansas, seeks an Account Resolution Specialist to maintain accurate account records, reconcile receivables and ensure timely resolution of billing issues in a fast-paced finance team.

In this role you will collaborate with Account Managers and the AR team to resolve payment issues, communicate with customers by phone and email, and generate statements while keeping precise records of collection activity.

Qualifications

• Two to three years of experience in an administrative, billing or collections environment.
• Proficient knowledge of accounting principles and accounts receivable.
• Proficient in Microsoft Office, especially Excel.
• High energy and ability to multi-task.
• Ability to work in a high volume, fast-paced environment.
• Ability to effectively prioritize tasks and manage time.
• Problem solver with the ability to identify and create solutions.
• Ability to interact and communicate with all levels of employees, managers, and customers.
• Leadership or management experience preferred.

Responsibilities

• Research open receivables on low and high volume accounts.
• Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues.
• Monitor customer account details for non-payments, delayed payments and other irregularities.
• Work internally with Account Managers to resolve customer issues and concerns.
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Support supervisors in escalated collection disputes.
• Assist management with coaching and training of new and existing members of the team.
• Answer incoming accounting phone calls.
• Respond to general customer inquiries and requests.
• Generate account statements.
• Manage and maintain numerous payment service portals.
• Keeping accurate records and reporting on collection activity.

Skills

Accounts Receivable

Excel

Communication

Time Management

Problem Solving

Leadership

Job description

Shamrock Trading Corporation, headquartered in Overland Park, Kansas, seeks an Account Resolution Specialist to maintain accurate account records, reconcile receivables and ensure timely resolution of billing issues in a fast-paced finance team.

In this role you will collaborate with Account Managers and the AR team to resolve payment issues, communicate with customers by phone and email, and generate statements while keeping precise records of collection activity.