Account Resolution Specialist

Ryan Transportation; Overland Park (KS); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Fully paid healthcare

Dental & vision benefits

401(k) contributions

Volunteer time off

Job summary

Shamrock Trading Corporation, headquartered in Overland Park, Kansas, seeks an Account Resolution Specialist to maintain accurate account records, reconcile receivables and ensure timely resolution of billing issues in a fast-paced finance team.

In this role you will collaborate with Account Managers and the AR team to resolve payment issues, communicate with customers by phone and email, and generate statements while keeping precise records of collection activity.

Qualifications

• Two to three years of experience in an administrative, billing or collections environment.
• Proficient knowledge of accounting principles and accounts receivable.
• Proficient in Microsoft Office, especially Excel.
• High energy and ability to multi-task.
• Ability to work in a high volume, fast-paced environment.
• Ability to effectively prioritize tasks and manage time.
• Problem solver with the ability to identify and create solutions.
• Ability to interact and communicate with all levels of employees, managers, and customers.
• Leadership or management experience preferred.

Responsibilities

• Research open receivables on low and high volume accounts.
• Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues.
• Monitor customer account details for non-payments, delayed payments and other irregularities.
• Work internally with Account Managers to resolve customer issues and concerns.
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Support supervisors in escalated collection disputes.
• Assist management with coaching and training of new and existing members of the team.
• Answer incoming accounting phone calls.
• Respond to general customer inquiries and requests.
• Generate account statements.
• Manage and maintain numerous payment service portals.
• Keeping accurate records and reporting on collection activity.

Skills

Accounts Receivable

Excel

Communication

Time Management

Problem Solving

Leadership

Job description

About Shamrock Trading Corporation

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

About The Role

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

What You’ll Do

• Research open receivables on low and high volume accounts
• Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Work internally with Account Managers to resolve customer issues and concerns
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Support supervisors in escalated collection disputes
• Assist management with coaching and training of new and existing members of the team
• Answer incoming accounting phone calls
• Respond to general customer inquiries and requests.
• Generate account statements
• Manage and maintain numerous payment service portals
• Keeping accurate records and reporting on collection activity

What You’ll Bring

• Two to three years of experience in an administrative, billing or collections environment
• Proficient general knowledge of accounting principles and accounts receivable
• Proficient in Microsoft Office Products, especially Excel.
• High energy and ability to multi-task
• Ability to work in a high volume, fast-paced environment.
• Ability to effectively prioritize tasks and to manage time effectively
• Problem solver with the ability to identify and create solutions
• Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.
• Leadership or management experience preferred