Account Resolution Specialist

Shamrock Trading Corporation; Overland Park, Northern (KS, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Shamrock Trading Corporation, headquartered in Overland Park, Kansas, is seeking an Account Resolution Specialist to maintain accurate receivable records and resolve billing issues. You will work with customers by phone and email to minimize past-due balances and collaborate with internal teams to ensure timely payments.

The ideal candidate has 2–3 years in admin/billing, strong Excel skills, and the ability to multitask in a fast-paced environment while maintaining excellent communication with

Qualifications

• 2–3 years of experience in administrative, billing or collections.
• Proficient in accounting principles and accounts receivable.
• Proficient in Microsoft Office, especially Excel.
• Ability to multitask in a high-volume environment.
• Strong time management and prioritization.
• Effective written and verbal communication with all levels.
• Leadership or management experience preferred.

Responsibilities

• Research open receivables on low and high volume accounts.
• Contact customers by phone and email to resolve past-due invoices.
• Monitor non-payments and payment irregularities.
• Collaborate with Account Managers to resolve issues.
• Coordinate with Accounts Receivable to resolve payment applications.
• Assist management with coaching and training.
• Answer accounting phone lines.
• Respond to general inquiries.
• Generate account statements.
• Manage payment service portals.
• Keep accurate records and report collection activity.

Skills

Accounts receivable

Billing

Multitasking

Time management

Communication skills

Problem solving

Leadership experience

Tools

Excel

Microsoft Office

Job description

Posted Friday, September 4, 2026 at 6:00 AM

About Shamrock Trading Corporation

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

At Shamrock,wehirebright,ambitious people and give them the tools they need for a successful, long-term career here. Shamrockalsooffers a premier set of benefits for employees and their families:

• Training and Development:Ongoing training and professional development opportunities
• Medical:Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary:Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: G enerous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance:Competitive PTO and fully paid time off opportunities to volunteer within your community

About the Role

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business

What You’ll Do

• Research open receivables on low and high volume accounts
• Work directly with customers via phone and email to help resolve past due invoices andinvoice/credit issues
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Work internally with Account Managers to resolve customer issues and concerns
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Assist management with coaching and training of new and existing members of the team
• Answer incoming accounting phone calls
• Respond to general customer inquiries and requests.
• Generate account statements
• Manage and maintain numerous payment service portals
• Keeping accurate records and reporting on collection activity

What You’ll Bring

• Two to three years of experience in an administrative, billing or collections environment
• Proficient general knowledge of accounting principles and accounts receivable
• Proficient in Microsoft Office Products, especially Excel.
• High energy and ability to multi-task
• Ability to work in a high volume, fast-paced environment.
• Ability to effectively prioritize tasks and to manage time effectively
• Problem solver with the ability to identify and create solutions
• Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication.
• Leadership or management experience preferred